RESOLVED having issues after upgrading to 12.5.1
We have the Resolved status type set so that those tickets automatically close after two days and set to not allow clients replies to Resolved emails to reopen tickets. However, since the upgrade to...
View ArticleReport - Snap shot of tickets
Dear all, Now and then I've been asked how many tickets where assigned to a "tech group" on a specific day. So off I went to reports to see if this can be arranged. In reports I can't see a way to get...
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How to create a daily ticket report in WHD
We are moving to production use of WHD next week. One item I am looking for help with is how to create a report that can be scheduled on a daily basis. This report would list tickets open for the...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleError 1067 starting webhelpdesk service
I have been using version 12.3.0 on a Windows 2008 Std server. All has been well until very recently, the whole application has ceased working and I have been unable to start the WHD service by batch...
View ArticleWhat I feared is happening
I asked (at least 1 year ago) and warned that the Web Help Desk app would no longer work on iOS devices and SolarWinds needed to do something quick. Well, the Web Help Desk app has been removed from...
View Article[bug] When Color is changed on the client info tab, the client is deleted
Hi, First time posting, not sure if I am posting to the right place. I believe I've discovered a bug in the Web Helpdesk software: I am a technician - not sure if that matters or not. Yesterday...
View ArticleIs Web Help Desk REST API Supported in WHD 12.4
I am having the hardest time even finding documentation for WHD REST API for 12.4.x.I have also never received much feedback when submitting questions/ help requests from Solar Winds. Is the REST API...
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Your session has expired. Please log in again.
Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
View ArticleCreate Multiple LDAP Instances
Hey folks, Quick question, so I have my WHD all set up on a server 2012r2 box within a DMZ. I have been asked to explore the possibility of adding another LDAP connection to allow another company to be...
View ArticleCreate approval process with an approver that varies?
Hi all, We would like to create an approval process for requests like email delegate access that require an approver that is not known when the process is created in the backend. For example, someone...
View ArticleError 1067 starting webhelpdesk service
I have been using version 12.3.0 on a Windows 2008 Std server. All has been well until very recently, the whole application has ceased working and I have been unable to start the WHD service by batch...
View ArticleNew to WHD. Have a few questions
The first question I have is regarding custom asset fields. Ive noticed that custom asset fields show up on all asset types unless you go into the asset and set specific custom fields. Is there a way...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticlePulling custom field data into tech notes
Is it possible to pull field data into tech notes? Basically I have a field that is called "User's Full Name", instead of me typing in the users name when I create a note can I pull the data from that...
View ArticleItem / Page Limitations when searhcing assets
Hi I've uploaded our assets in the WHD and should have 2576 but it only shows 2500 + more, I cannot export out 2576 as when I try it only says 2501, anyone else had this problem and how do I fix it,...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWhy does WHD phone home and what info is being sent?
Does anyone know what "LAST_PHONE_HOME_DATE" in the Preference table is for and what info is being sent to Solarwinds? My DBA brought this to my attention and apparently this column is being updated...
View ArticleAdd an entry into a tech group calendar without creating a ticket
Not sure if this is possible, so advice would be gratefully received. We have a tech group calendar set up for chnage management which is populated by the scheduled date in change tickets. Our techs...
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