Greetings,
I thought I followed the correct settings when configuring my WHD account (apparently not), but I still receive tickets assigned to me (users currently cannot pick and choose when creating ticket). The questions I have are:
1. How to configure it correctly so that new tickets will not auto-assign to the IT manager?
2. When I create new ticket on the client's behalf, is it possible to pick the technician to assign the ticket to?
Thank You,