Hoping someone can point out what setting to change. Currently we have multiple authentication servers, Mac OS Xserve OpenLDAP, Active Directory so I get we have duplicate accounts that way which is fine till we get everyone on the Active Directory server. Problem is we also allow them to email in tickets to a specific email. For some reason when they send them in or reply to emails, WHD keeps creating new accounts with all duplicate information and a new ticket. What settings do I need to check or change to fix this. I think this is a bug as it started happening after the last WHD update. Please help!!!
↧