More than one match found for user
Hi I have this error when I try to loggin WHD More than one match found for user 'TechSupport' in account 1. (It an admin account) Can someone provide me wiwth help Regards
View ArticleWHD Incoming Mail Settings reset themself
Under E-Mail -> Options -> Incoming Mail I changed the settings of "Create Accounts for Unrecognized Senders" to YES and checked "Use Incoming Mail Account as "From" Address". But the moment I...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleWHD Reporting Question
Is there a way to check how many tickets were of a particular status on a particular day in the past? For example, what if I want to see how many tickets were in Open or Pending Status on July 1, 2018?...
View ArticleAssets - Reservations
Good afternoon, I looked into the Assets -> Reservations option of WHD. To book assets in and out is straight forward (to some extend). But if I try to get some metrics out of this functionality I...
View ArticleEmail Ticket Custom Variables Stopped Working
I am not quite sure when or why, but the custom email variables have stopped working for us. The ones designated by using <custom_n>. Does anyone have any insight or a similar issue?
View ArticleCustom fields for Reservations page
How to create a custom field on the Asset Reservations page?
View ArticleClient Admins for Locations
When adding a client admin to a Location I would expect that client to be able to view all tickets that are assigned to that location. The feature only works for me when I also make the client an...
View Articlereplace Tech ID=1
Hi guys, is there anyway to replace tech ID=1 and deactivate this? RegardsJay
View ArticleCustomise Email Subjects in WHD
Hi Folks, Would like to see if we are able to add parameters extract from tickets custom fields to email subject and ticket info.I have tried to change <var1> in CustomLabels.properties but seems...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View ArticleDuplicate Account Creation
Hoping someone can point out what setting to change. Currently we have multiple authentication servers, Mac OS Xserve OpenLDAP, Active Directory so I get we have duplicate accounts that way which is...
View ArticleClient can't create ticket via email template
I currently have WHD set to not allow clients to submit new tickets via email; only via the WebUI. When clients try to submit new tickets via email they receive a response from WHD. I would like to...
View ArticleDuplicate Account Creation
Hoping someone can point out what setting to change. Currently we have multiple authentication servers, Mac OS Xserve OpenLDAP, Active Directory so I get we have duplicate accounts that way which is...
View ArticleClik here to view.
WHD 12.6 bug/glitche
Hi, For some reason the Checklist "auto assign request type" is greyed out even thought there is no other Checklist template. Anyone else getting this? tried restarted WHD but still the same. I also...
View ArticleClik here to view.
Possible to Customize Client Asset Lookup Page with Custom Fields?
Looking to add search field for the client landing page for assets. Looking to add Notes for search field.
View ArticleChecklists Idea
With the inclusion of ticket checklists now, are there plans to integrate this with the Processes and Action Rules? Just one scenario I can think of off the top of my head is a very common task for...
View ArticleHow to reset admin password from database?
Fresh install of Solarwinds Free WHD on MS Server 2012 R2. Added in / outgoing mail server, company, client, our Logo and logged out. When trying to log back in I receive incorrect email or password...
View ArticleSearching by Company for Deleted Companies?
How can you search for tickets by company for a company that has been deleted? The system is still aware of deleted companies as they still exist in the database and are just flagged as "deleted" so it...
View ArticleError processing mailbox messages: Unexpected end of ZLIB input stream
Hi all, Web Helpdesk has stopped retrieving messages from our mailbox and converting them to tickets. This happened after we switched to a different mailbox, hosted in 365 rather than on-premises....
View Article