Link to a FAQ
We really haven't made use of WHD FAQs yet, mainly because our users submit tickets via email. SO… What I am wondering is, can we include a FAQ as part of our Notes back to Clients, with the FAQ being...
View ArticleDuplicate Account Creation
Hoping someone can point out what setting to change. Currently we have multiple authentication servers, Mac OS Xserve OpenLDAP, Active Directory so I get we have duplicate accounts that way which is...
View ArticleUsing different outgoing email accounts depending on Request Type
Hi there, We have been using WHD for our IT Help Desk for over a year and are happy with it. Another department in our organization are jumping on board. As a result, we have two separate email...
View ArticleMultiple Instances WHD - Same Server
Is it possible to install multiple instances of WHD on the same server? We have a legitimate need to create a segregated database and software install of WHD for our Human Resources department while...
View ArticleBinding 3 different service request on WHD
Hi All, Please advise if it is possible to bind 3 different service request types and IDs together with approval workflow?EG :SR1 -MAIN SRSR2 -SUB BINDED SRSR3 -SUB BINDED SR SR1 will have to be...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleConverting PostgreSQL database to MSSQL
When I installed WHD, I followed the installation defaults and am using the embedded PostgreSQL database. The software and DB live on a fairly substandard piece of hardware I am replacing with a VM....
View Article12.6 MySQL Upgrade Fails
Hey everyone, I have attempted to upgrade WHD 12.5.2 to 12.6 a few times now and every time I run into the same issue. The application updates without issue, but the database upgrade fails. We are...
View ArticleWorried about deprecation notice in 12.6 release notes
Upon reading the final version of the release notes for 12.6 I was worried when I saw that Windows 2012 and 2012 R2 are being deprecated. in a future release. The issue for me is this would kill 3...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View Article12.6 MySQL Upgrade Fails
Hey everyone, I have attempted to upgrade WHD 12.5.2 to 12.6 a few times now and every time I run into the same issue. The application updates without issue, but the database upgrade fails. We are...
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Company doesn't show in ticket view
Despite entering companies into WHD through setup, they don't show int the ticket view i.e. the company field is blank. What is preventing these from showing? Example:The clients in the above are all...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleChecklists Idea
With the inclusion of ticket checklists now, are there plans to integrate this with the Processes and Action Rules? Just one scenario I can think of off the top of my head is a very common task for...
View ArticleChange the 'Dark Theme' in WHD 12.6?
Just upgraded to WHD 12.6 and noticed the 'dark' theme. It hides our logo. Is there anyway to change this part?
View ArticleReport Results
I ran the sample report for "Average open time this month" and it generates a nice table with multiple columns. Where do the columns come from??? There is nothing under filters, and I can't find the...
View ArticleTFTP Server on Windows 7
We are upgrading PCs on a manufacturing test station and we need a TFTP server that will run an a W7 PC. (Other TI and Xilinx S/W need the W7 OS) I downloaded Solar Winds TFTP server on my W10 laptop...
View ArticleIs it possible to unmerge tickets
Good Morning, I have a tech that has inadvertantly merged two tickets, and has realised that these tickets weren't meant to be mergered together, is there a way I can seperate these tickets back to...
View ArticleTickets remain open
I have created a number of processes to facilitate reporting faults to vendors, via an approval process. However it seems that when the fault is addressed, I don't have the option of closing the...
View ArticleTFTP Server on Windows 7
We are upgrading PCs on a manufacturing test station and we need a TFTP server that will run an a W7 PC. (Other TI and Xilinx S/W need the W7 OS) I downloaded Solar Winds TFTP server on my W10 laptop...
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