Trying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleOffice365 WHD keeps disconnecting from SMTP
Hi all We are trying to use SMTP via Office365 for our Web Helpdesk. SMTP Server - outlook.office365.com - 587 SSLSimple Authentication - SimpleSMTP Username - The Email AddressPassword - *****Friendly...
View ArticleAdmin account locked and deactiavted
Just upgraded to webhelpdesk 12. The administrator account has locked and been deactiavted as the password was changed and I was not advised.I put in a tech support request but have been advised the...
View ArticleMultiple Instances WHD - Same Server
Is it possible to install multiple instances of WHD on the same server? We have a legitimate need to create a segregated database and software install of WHD for our Human Resources department while...
View ArticlePull Asset Tag From BIOS
We asset tag all of our computers with custom asset tags that are entered in BIOS. Is there a way to grab that field when the PC is inventoried as well? We use WMI to inventory.
View ArticleUsing different outgoing email accounts depending on Request Type
Hi there, We have been using WHD for our IT Help Desk for over a year and are happy with it. Another department in our organization are jumping on board. As a result, we have two separate email...
View ArticleUpgrading Platform to Windows Server 2016. Help Required
Hi Everyone ! Currently we have our Solarwinds Monitoring platform on: Windows Server 2012 R2, and SQL has got the same.We plan to upgrade our platform to Windows Server 2016 (Both Windows Server &...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleWHD at scale
Hey all! Looking at trying to find out how others use WHD, and how many techs/users you have? Currently we have around 5k users, 80 techs, and over 80,000 tickets in the last 3 years. Running on a...
View ArticleUpgrading Platform to Windows Server 2016. Help Required
Hi Everyone ! Currently we have our Solarwinds Monitoring platform on: Windows Server 2012 R2, and SQL has got the same.We plan to upgrade our platform to Windows Server 2016 (Both Windows Server &...
View ArticleNeed to split a Merged Ticket
I have a tech who mistakenly merged 2 tickets into 1. He wanted to merge 2 tickets, but he accidentally checked a wrong ticket as part of the merge. Can you split a merged ticket so they become 2...
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleWHD - scanned assets
My scanned assets are not showing logged on clients, does anyone know of an easy way to get WHD to show the logged on users and auto assign the user to the asset?
View ArticleUpgrading Platform to Windows Server 2016. Help Required
Hi Everyone ! Currently we have our Solarwinds Monitoring platform on: Windows Server 2012 R2, and SQL has got the same.We plan to upgrade our platform to Windows Server 2016 (Both Windows Server &...
View ArticleREST API qualifier values
I'm struggling determining the valid qualifier values for getting tickets in the REST API. Is there any documentation that describes these in more depth? The examples that are given in the Web Help...
View ArticleHow To Customize GUI (Language) WHD
hi, i want to change GUI language with Arabic can any body help me to create CustomLabels_ar.properties file. i read following knowledge base but still not succeed. SolarWinds Knowledge Base :: How To...
View ArticleHiding certain ticket types from group.
Hi all, Is there a way to hide certain ticket types from the group tickets tab? Our ticket types range from service requests, incidents and problem tickets. Is there a way to hide all of the 'problem'...
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Your session has expired. Please log in again.
Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
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Client Timeout Settings
We have had some users mention they are getting timed out when submitting tickets if they start submitting a ticket and get pulled away to do something else. I have found the timeout settings and it is...
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