RESOLVED having issues after upgrading to 12.5.1
We have the Resolved status type set so that those tickets automatically close after two days and set to not allow clients replies to Resolved emails to reopen tickets. However, since the upgrade to...
View ArticleHow to disable note from child tickets
Hi Guys, is there an option to disable the notes from a child ticket so this will not show on the PARENT/Problem ticket? Example:if we have hundreds of tickets and we link them to a Parent ticket. The...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View Articlecustomers approvals
hi,i am evaluating the system and planning to purchase it, but i need to know how to enable the customer to approve the price of a spare part.i do not know if this feature is available.i tried to go...
View ArticleNotify client via email when ticket is created using API
Hi All, Using API for helpdesk to create tickets can we send client a notification email when a ticket is created?I tried setting sendEmail key along with ticket data as mentioned in API guide (Web...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View ArticleWHD Client Keeps Randomly Coming up [D] on Tech link
One of my techs' linked client account keeps coming up deleted/disabled out of nowhere. I can fix it by simply unlinking their client account then re-linking it, but it happens again a week later. No...
View ArticleSetting up direct access to Scientel ticketing system
We want to setup our ticketing system to allow the customer to view the current status of all ticket.
View ArticleWHD at scale
Hey all! Looking at trying to find out how others use WHD, and how many techs/users you have? Currently we have around 5k users, 80 techs, and over 80,000 tickets in the last 3 years. Running on a...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleReports to TSV
I see in the documentation that when creating/running a report one of the options is to export it to TSV. Am I overlooking this? I don't see this option anywhere except the survey areas. Thank you
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View ArticleIs it possible to unmerge tickets
Good Morning, I have a tech that has inadvertantly merged two tickets, and has realised that these tickets weren't meant to be mergered together, is there a way I can seperate these tickets back to...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View ArticleReports to TSV
I see in the documentation that when creating/running a report one of the options is to export it to TSV. Am I overlooking this? I don't see this option anywhere except the survey areas. Thank you
View ArticleEscalating and Deescalating looses tech
Hi All We have recently started using the auto assign features of WHD. this is great, but we have run into a problem. When a ticket is escalated, the tech is removed from the ticket. This makes...
View ArticleHow to disable note from child tickets
Hi Guys, is there an option to disable the notes from a child ticket so this will not show on the PARENT/Problem ticket? Example:if we have hundreds of tickets and we link them to a Parent ticket. The...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
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