Quick Ticket - Make Private
In the Quick Ticket creation process, I'm curious what the Make Private (Yes/No) option under Other Options is for. There is no information link and it is not mentioned in the documentation. Thanks for...
View ArticleWHD Incoming Mail Settings reset themself
Under E-Mail -> Options -> Incoming Mail I changed the settings of "Create Accounts for Unrecognized Senders" to YES and checked "Use Incoming Mail Account as "From" Address". But the moment I...
View ArticleWorking with FAQ
I am trying to create a FAQ that has links to some of our other FAQ's and outside links to Sharepoint. I can enter the link, but when I hit ok on the popup menu to add the link it doesnt do anything. I...
View ArticleService Call response rates
Is there an area within WHD where you can set the service call response rate, for example, Urgent calls in less than 15 minutes, serious in less than 60 minutes, etc. and pull up reports for it? Or is...
View ArticleChanging inventory location in WHD
We have recently changed the location for some of our inventory storage. I've done a +number to list the inventory in the new location, and a -number to zero it out at the old location. In help desk...
View ArticleCustomize Asset Details page
Hi all is it possible to change the order of the fields on the asset details page. I would like to move the BarCode field up towards the top Thanks
View ArticleWHD Incoming Mail Settings reset themself
Under E-Mail -> Options -> Incoming Mail I changed the settings of "Create Accounts for Unrecognized Senders" to YES and checked "Use Incoming Mail Account as "From" Address". But the moment I...
View ArticleClient won't stay active
I have a new client that was sync'd from LDAP. Her client account keeps deactivating. Any suggestions?
View ArticleExport Specific Columns
Is there a way to export specific columns to Excel/other format? Currently, I go into Assets, set my desired columns, and then hit the button to export the assets. The export works flawlessly, however...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleWorking with FAQ
I am trying to create a FAQ that has links to some of our other FAQ's and outside links to Sharepoint. I can enter the link, but when I hit ok on the popup menu to add the link it doesnt do anything. I...
View ArticleCustom History Tab and Labels in Ticket Forms
This is a 2 part question. The first question is regarding the client history tab. Has anyone successfully been able to customize the History tab that clients see? We would like to modify this so that...
View ArticleConverting PostgreSQL database to MSSQL
When I installed WHD, I followed the installation defaults and am using the embedded PostgreSQL database. The software and DB live on a fairly substandard piece of hardware I am replacing with a VM....
View ArticleAssets - Reservations
Good afternoon, I looked into the Assets -> Reservations option of WHD. To book assets in and out is straight forward (to some extend). But if I try to get some metrics out of this functionality I...
View ArticleMigrate to new MacOS server
I run WHD 12.5.1 on a Mac, 10.10 (Yosemite). I want to upgrade the OS to Sierra (10.12.6), and upgrade to the newest version of WHD. The last time I upgraded our live server, it failed miserably, and...
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Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
View ArticleCustom History Tab and Labels in Ticket Forms
This is a 2 part question. The first question is regarding the client history tab. Has anyone successfully been able to customize the History tab that clients see? We would like to modify this so that...
View ArticleChecklists... why only 10 items?
So we've done the 12.6RC upgrade as we have been waiting for ticket checklists......only to find they are limited to 10 items. Why oh why!
View ArticleMore than one match found for user
Hi I have this error when I try to loggin WHD More than one match found for user 'TechSupport' in account 1. (It an admin account) Can someone provide me wiwth help Regards
View ArticleConverting PostgreSQL database to MSSQL
When I installed WHD, I followed the installation defaults and am using the embedded PostgreSQL database. The software and DB live on a fairly substandard piece of hardware I am replacing with a VM....
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