Web Help Desk® 12.5.1 Hotfix 1

Hi Twack Community.

I'm confused about 12.5.1 Hotfix 1.  The release notes state the correction will prevent Techs from signing on via LDAP authentication.  I ran the first script in the Hotfix and it identified all of our active Techs.  Does this vulnerability mean I have to have all Techs use a separate password?  Or does it mean I have to prevent clients from using LDAP.  Asking clients to provide a password to use WHD will not be an acceptable solution for our company.

Any and all advice is welcome !!

Thanks.

Rick