Web Help Desk 12.5 incoming email processing
Hi everyone, I have a WHD customer that uses Office 365 Outlook for their incoming email. The problem is that emails are coming in to their inbox and are getting sent immediately to their deleted...
View ArticleRestrict a Tech to his own tickets and stop access to Group tickets
Good Morning, We are trying add more staff to the WHD and just wondering we can restrict a staff to see only his tickets and block the group tickets.
View ArticleWeb Help Desk Custom Ticket Number Field
Hello everyone, Ticket number is not a field in the 'Row Category' nor the 'Column Category' sections when creating reports in WHD. How can I get this field under these categories? Thanks in advance
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Your session has expired. Please log in again.
Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
View ArticleCan I make an alert to follow up a ticket based on survey response?
Hello everyone! I was hoping for some direction on setting up an email alert or flagging a ticket if the client's response to the survey is within a certain score. Example: Client enters a ticket, we...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
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Your session has expired. Please log in again.
Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
View ArticleWHD Client Keeps Randomly Coming up [D] on Tech link
One of my techs' linked client account keeps coming up deleted/disabled out of nowhere. I can fix it by simply unlinking their client account then re-linking it, but it happens again a week later. No...
View ArticleReport on tickets due within time periods?
Hi there, New to this and working my way through the system.I can see you can get a report on On Time status - On Time, Past Due - but is there a way that I can filter this down by the due date to get...
View ArticleCustom ticket variables/fields in emails and/or ticket notes?
Is it possible to add custom ticket variables/fields to approval emails and/or ticket notes? For example for a special account type a different team than normal has to create an additional account for...
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SW WHD Custom Fields - Number values contain comma
I find the custom fields in SW WHD very helpful. However, when I use the number data type for a custom field, after the numbers are inputted (when creating a ticket) a comma gets added to the number...
View ArticleIs it possible to use in the email Recipient field of a WHD Action Rule?
I have set up a WHD action rule that needs to email certain individuals when the action is triggered.If I hard code an email address into the Recipients field everything works as expected, the message...
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Your session has expired. Please log in again.
Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
View ArticleWeb Help Desk® 12.5.1 Hotfix 1
Hi Twack Community. I'm confused about 12.5.1 Hotfix 1. The release notes state the correction will prevent Techs from signing on via LDAP authentication. I ran the first script in the Hotfix and it...
View ArticleDocument Changes on My Network/Systems
I'm looking for a solution to help me maintain some documentation on the changes that I perform on my all items on my network. This includes network devices, servers, workstations, etc... The changes...
View ArticleSubmit ticket as another user
When submitting a ticket as a client how can I get it to show submit as "myself" or "other user" like in the video on the web help desk site? Can't find the setting anywhere. If I am logged in as a...
View ArticleUpgrading Platform to Windows Server 2016. Help Required
Hi Everyone ! Currently we have our Solarwinds Monitoring platform on: Windows Server 2012 R2, and SQL has got the same.We plan to upgrade our platform to Windows Server 2016 (Both Windows Server &...
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WHD 12.6 bug/glitche
Hi, For some reason the Checklist "auto assign request type" is greyed out even thought there is no other Checklist template. Anyone else getting this? tried restarted WHD but still the same. I also...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleIs it possible to use in the email Recipient field of a WHD Action Rule?
I have set up a WHD action rule that needs to email certain individuals when the action is triggered.If I hard code an email address into the Recipients field everything works as expected, the message...
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