Downloading all assets into Excel
I am trying to figure out if there is a way I can export all of our assets into and Excel file. Even when I choose only a specific asset type it's not pulling everything into the search. It seems to...
View ArticleWHD Client Keeps Randomly Coming up [D] on Tech link
One of my techs' linked client account keeps coming up deleted/disabled out of nowhere. I can fix it by simply unlinking their client account then re-linking it, but it happens again a week later. No...
View ArticleAdding custom menus, etc?
We've recently moved from Spiceworks to the SolarWinds HD, and I have a few questions about accomplishing things we used to do in SolarWinds. How do you remove "New Account" button on the login page?...
View ArticleDocument Changes on My Network/Systems
I'm looking for a solution to help me maintain some documentation on the changes that I perform on my all items on my network. This includes network devices, servers, workstations, etc... The changes...
View ArticleWHD has lost connection to the database
Over the weekend something happened to our Web Help Desk application. It wont connect from the client machines and from the server when the application is launched it brings up a page to select the WHD...
View ArticleReport of all checked out assets
I am trying to find a way to be able to get a list of checked out assets, with the network name. Is it possible to get this as a report?
View ArticleWHD at scale
Hey all! Looking at trying to find out how others use WHD, and how many techs/users you have? Currently we have around 5k users, 80 techs, and over 80,000 tickets in the last 3 years. Running on a...
View ArticleIs it possible to unmerge tickets
Good Morning, I have a tech that has inadvertantly merged two tickets, and has realised that these tickets weren't meant to be mergered together, is there a way I can seperate these tickets back to...
View ArticleWeb Help Desk CSS Styles
I am looking for a baseline CSS stylesheet that I can use and customize to my liking.
View ArticleCustom ticket variables/fields in emails and/or ticket notes?
Is it possible to add custom ticket variables/fields to approval emails and/or ticket notes? For example for a special account type a different team than normal has to create an additional account for...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleWHD Client Keeps Randomly Coming up [D] on Tech link
One of my techs' linked client account keeps coming up deleted/disabled out of nowhere. I can fix it by simply unlinking their client account then re-linking it, but it happens again a week later. No...
View ArticleWeb Help Desk® 12.5.1 Hotfix 1
Hi Twack Community. I'm confused about 12.5.1 Hotfix 1. The release notes state the correction will prevent Techs from signing on via LDAP authentication. I ran the first script in the Hotfix and it...
View ArticleWhat metrics are you reporting to the business?
Was wondering what metrics and KPIs you are reporting to the business with WHD? We are not a large company and I've never been asked for this detail before but our new CIO wants them. I'd be...
View ArticleWeb Help Desk and Office 365 mail
Is anyone using Web Help Desk with Office 365 mail? We have found since migrating to this that our Help Desk has issues checking its mail intermittently, nearly every day.
View ArticleLocal Admin account De-activated?
Today, my free trial of the SolarWinds Web Help Desk expired - one day too short. I also got my License from my vendor, today. So, I went in to try and update the license on the web page and it's...
View ArticleChange URL of WHD?
Hi all. Can someone provide instructions for changing the URL of WHD to something like helpdesk.mycompany.com instead of server:port/helpdesk/blahblahblah? I would appreciate it. Thanks!
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View Articlethe secondary mail must be unique?
I happen to have to create two client accounts of different natural persons who share a secondary mail (eg office email). The system tells me that I can not insert two different personal data with the...
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