Discovery Connections: SCCM
I have tried to add our SCCM server as a discovery connection in order to match on asset serial number to populate the network name of the device. Discovery Tool: I have selected Microsoft SMS/SCCMSCCM...
View Article12.6 MySQL Upgrade Fails
Hey everyone, I have attempted to upgrade WHD 12.5.2 to 12.6 a few times now and every time I run into the same issue. The application updates without issue, but the database upgrade fails. We are...
View ArticleLocal Admin account De-activated?
Today, my free trial of the SolarWinds Web Help Desk expired - one day too short. I also got my License from my vendor, today. So, I went in to try and update the license on the web page and it's...
View ArticleMigrate to new MacOS server
I run WHD 12.5.1 on a Mac, 10.10 (Yosemite). I want to upgrade the OS to Sierra (10.12.6), and upgrade to the newest version of WHD. The last time I upgraded our live server, it failed miserably, and...
View ArticleSubmit ticket as another user
When submitting a ticket as a client how can I get it to show submit as "myself" or "other user" like in the video on the web help desk site? Can't find the setting anywhere. If I am logged in as a...
View ArticleCan HelpDesk create a new ticket automatically??
Looking for a way to have the HelpDesk create a new ticket automatically every week on a set day/time. i.e We run some reports on Wednesday nights and the results are save into the HelpDesk...
View ArticleRequired field on Resolved
Is it possible to either edit the code or add a rule to make Custom Fields required only when you go to Resolve the ticket? If you make them required, Help Desk users have to have it already filled out...
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Your session has expired. Please log in again.
Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
View Article12.6 MySQL Upgrade Fails
Hey everyone, I have attempted to upgrade WHD 12.5.2 to 12.6 a few times now and every time I run into the same issue. The application updates without issue, but the database upgrade fails. We are...
View ArticleWeb Help Desk and Office 365 mail
Is anyone using Web Help Desk with Office 365 mail? We have found since migrating to this that our Help Desk has issues checking its mail intermittently, nearly every day.
View ArticleConfigure Single Sign On
Hi all, New to the THWACK community and looking for some helpful info on how to configure my Helpdesk for SSO. Read the how-to guide that Solarwinds provides but looking for this to be expanded a...
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WHD 12.6 bug/glitche
Hi, For some reason the Checklist "auto assign request type" is greyed out even thought there is no other Checklist template. Anyone else getting this? tried restarted WHD but still the same. I also...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleWHD at scale
Hey all! Looking at trying to find out how others use WHD, and how many techs/users you have? Currently we have around 5k users, 80 techs, and over 80,000 tickets in the last 3 years. Running on a...
View ArticleConfigure Single Sign On
Hi all, New to the THWACK community and looking for some helpful info on how to configure my Helpdesk for SSO. Read the how-to guide that Solarwinds provides but looking for this to be expanded a...
View ArticleSeparate groups for techs in WHD
I am trying to find out if there is way to have separate tech groups within WHD. We have student help desks in our high schools and would like to not have them in our main tech list to make it easier...
View ArticleReport of all checked out assets
I am trying to find a way to be able to get a list of checked out assets, with the network name. Is it possible to get this as a report?
View ArticleClient History
Is there any way to view a client's history to see what past assets were checked out to them instead of just the current assets? In a 1:1 education field this is extremely important to keep track of...
View ArticleConfiguring Company's/ Locations/ departments
Is it possible to build rules around locations and departments? In effort to make the drop down list more efficient. Example would be. If location is XYZ show departments, Finance, HR , Dietary....
View ArticleWeb Help Desk and Office 365 mail
Is anyone using Web Help Desk with Office 365 mail? We have found since migrating to this that our Help Desk has issues checking its mail intermittently, nearly every day.
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