Hey everyone,
I have attempted to upgrade WHD 12.5.2 to 12.6 a few times now and every time I run into the same issue. The application updates without issue, but the database upgrade fails. We are running MySQL 5.7. The error in the whd-spring.log file states that it is attempting to run "UPDATE client SET email = NULL WHERE email LIKE '%<%>%'" but it errors out and says the table doesn't exist. Thus, it never starts Spring and the upgrade fails forcing us to revert to the last snapshot. Obviously, the client table exists or the product would not run, but in our database the table names are all CAPS. I have to wonder if the scripts are case sensitive. I have just opened a ticket with Solarwinds to inquire, but thought I would reach out to the community and see if anyone else has run into this. I'm attaching a text file I compiled of the pertinent errors in both whd-spring.log and helpdesk.log from the attempt I made last night.