Are you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWHD - How to Query - 64-bit OS machines and 32-bit OS machines
Hello. New to WHD and wondered if there was a way to query my assets and find out which machines are 64-bit OS machines or 32-bot OS machines. What I'm trying to find out is:For Example: If you run...
View ArticleApproval Process
Maybe I am missing something, but this isn't working for us, so I need some help. I have a Request Type of Request • Web Site which has the Lead Technician of our network administrator I am using a...
View ArticleUpdated Asset Discovery Connections
I know it's been asked before, but the threads all seem old and stale by now for this. Is there any news on updating asset discovery connections? We use FileWave, and they have direct API connections...
View ArticleMigrate to new MacOS server
I run WHD 12.5.1 on a Mac, 10.10 (Yosemite). I want to upgrade the OS to Sierra (10.12.6), and upgrade to the newest version of WHD. The last time I upgraded our live server, it failed miserably, and...
View ArticleWeb Help Desk and Office 365 mail
Is anyone using Web Help Desk with Office 365 mail? We have found since migrating to this that our Help Desk has issues checking its mail intermittently, nearly every day.
View ArticleMigrate to new MacOS server
I run WHD 12.5.1 on a Mac, 10.10 (Yosemite). I want to upgrade the OS to Sierra (10.12.6), and upgrade to the newest version of WHD. The last time I upgraded our live server, it failed miserably, and...
View ArticleAssets duplicating in WHD.... this is not good
I am seeing assets duplicating, and attributes being mixed among the duplicates, making it really hard to identify what is what. I've been trying to work with tech support on determining what is...
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Recently people at our site have had a problem using Chrome and WHD. After they login, everything is fine. If the session goes idle and they come back, there is a login prompt - no big deal. The...
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Web Help Desk Integration with Active Directory
This is the topology of our configuration.There is network connectivity between all servers in the topology.The Web Help Desk is to be used by Clients in all the 3 locations.We are performing Active...
View ArticleADFS Error when authenticating w/ WHD
So internally, ADFS and WHD play every nice with each other. Right now we have a self signed verification cert, this makes no difference as far as WHD is concerned, SAML 2.0 auth and SSO work....
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Can't use Request types for FAQs
As you can see in the pictures below I can't use the request type as a FAQ Category, even though I checked the setting for it.I was able to create FAQs beforhand, but after the HelpDesk went live and...
View ArticlePueden traducirlo al Español ??
Hola buenas me gusto mucho el programa pero se puede traducir al español, ya que se necesita para trabajarde forma mas facil, alguien me podria ayudar si se puede traducir o hay alguna forma de hacerlo...
View ArticleWeb Help Desk and Transportation
Anybody using web help desk in a transportation setting? I work for a school district, and our transportation department (busing) is interested in the software. Any info would be appreciated.Dastubbs
View ArticleTime period ticket custom field with API
I built a frontend for our ticket system that allows the categories to be searched textually as the dropdown system wasn't cutting it for our clients. There is a custom ticket field of the type Time...
View ArticleUsing WHD for More Than One Department Technician Group
We would like to setup WHD so that we can have IT and another department use it. However, we don't want either department seeing the other's tickets. I have created separate department groups, tech...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleChecklists Idea
With the inclusion of ticket checklists now, are there plans to integrate this with the Processes and Action Rules? Just one scenario I can think of off the top of my head is a very common task for...
View ArticleAssets duplicating in WHD.... this is not good
I am seeing assets duplicating, and attributes being mixed among the duplicates, making it really hard to identify what is what. I've been trying to work with tech support on determining what is...
View ArticleStatus Types
Can status types be customizable? Trying to determine the best way to identify the life cycle phase within change management. Can certain request types see certain statuses? or do they all see the...
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