New Tickets
I think it would be very helpful to be able to create a ticket direct from an asset record
View ArticleConfiguring Company's/ Locations/ departments
Is it possible to build rules around locations and departments? In effort to make the drop down list more efficient. Example would be. If location is XYZ show departments, Finance, HR , Dietary....
View ArticleFAQ's
Good afternoon, Does anyone know if you can make the FAQ's visible if you do not allow your users to choose a Request Type? Our Support Center handles all the assigning of tickets so our Users only...
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View ArticlePueden traducirlo al Español ??
Hola buenas me gusto mucho el programa pero se puede traducir al español, ya que se necesita para trabajarde forma mas facil, alguien me podria ayudar si se puede traducir o hay alguna forma de hacerlo...
View ArticleChange the 'Dark Theme' in WHD 12.6?
Just upgraded to WHD 12.6 and noticed the 'dark' theme. It hides our logo. Is there anyway to change this part?
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View Articleweb help desk tech account from active directory
Dear Team,I have search and could not find way to convert client account from active direcotry to tech account or admin account.. when i try to create tech account still whd asking for entring all...
View ArticleChecklists... why only 10 items?
So we've done the 12.6RC upgrade as we have been waiting for ticket checklists......only to find they are limited to 10 items. Why oh why!
View ArticleTech activity
Does anyone know if there is a way to run a report to see all the activity for a specific tech. I'm looking for information like assets details and such they might have changed.
View ArticleClik here to view.
Custom Look & Feel
Hi All dose anyone know why when i have set my company logo through the Look & Feel section it only applies to the logon screen and dose not follow through ones you log on.
View ArticleDownloading all assets into Excel
I am trying to figure out if there is a way I can export all of our assets into and Excel file. Even when I choose only a specific asset type it's not pulling everything into the search. It seems to...
View ArticleChecklists... why only 10 items?
So we've done the 12.6RC upgrade as we have been waiting for ticket checklists......only to find they are limited to 10 items. Why oh why!
View ArticleRequest types and custom field selections
Hello, I was just wondering if anyone else had come across the following and managed to get this to work in WHD. On a request type, we have a couple of mandatory fields where only one of them is...
View ArticleEmail setup with Gmail and Integration with Slack ?
Hi all 1. Just wondering if there is any example that I can take a look for email configuration with Gmail, Incoming and outgoing, can I use the same email account on Gmail for both in and out? I...
View ArticleChange the 'Dark Theme' in WHD 12.6?
Just upgraded to WHD 12.6 and noticed the 'dark' theme. It hides our logo. Is there anyway to change this part?
View ArticleRequest types and custom field selections
Hello, I was just wondering if anyone else had come across the following and managed to get this to work in WHD. On a request type, we have a couple of mandatory fields where only one of them is...
View ArticleWHD 12.5.1
Has anyone found a resolution for: Connection timed out: connect javax.mail.MessagingException: Connection timed out: connect; nested exception is:java.net.ConnectException: Connection timed out:...
View ArticleRest API with HTTPS
I have been using the REST API feature for quite a while with curl statements in PHP that use links similiar to this one "http://helpdesk/helpdesk/WebObjects/Helpdesk.woa/ra/Clients/" . $clientName ....
View ArticlePossible to include links in incoming ticket update email?
I did find this thread, but it refers to settings that I don't see, specifically Setup -> Email -> Incoming Email. We have Incoming Email Accounts, but there's no option there having to do with...
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