Currently an email is sent from the helpdesk to a tech (me) when an asset contract is due to expire.
I then manually forward it back to the helpdesk and use an action rule to create a Renewal ticket which is displayed on a dashboard widget.
Is there any way of cutting out the email portion of this process and automatically creating a ticket when an asset is due to expire?
I tried setting up an automatic forwarding rule on my email but these do not get back to the helpdesk.
Thanks,
Ben