Exporting tickets into new database instance
I am a hosted client of Web Help Desk, and I need to import some of the tickets from our old site to our new one. However, when I try to do this the exported file does not come in the same format as...
View ArticleIs there any way to modify the text on the login window for WHD?
We'd like to change the verbiage next to the login and password box.
View ArticleNew Web Help Desk (WHD) Library & Support Page!
We've created a new Web Help Desk (WHD) - Updated February 14, 2014 support page. This serves as a one-stop shop for all your WHD documentation, how-to's, troubleshooting, and more. You can add the...
View ArticleUpgraded to 12.1 without GNOME/KDE/GUI etc
I just upgraded from 12.0 to 12.1. I forgot that you have to have access to the localhost to set some things up on WHD. I removed the GUI after installing 12.0. Any plans to change this that we can...
View ArticleHow do you hide the 'Select asset' field in web help desk?
When customizing the Web Help Desk tickets, I would like to hide the field of asset selection for clients, I would like this to be visible for techs to enter but not clients. How do I remove this?
View Articlelead tech absent
Je suis nouveau dans la configuration de WHD et j'aimerais assigner un ticket au lead tech ou un autre tech si celui-ci est absent. Comment faire ? Merci de votre réponse.
View ArticleTechnicians missing Status Types in Ticket Creation/Modification
Issue: When Technicians attempt to modify a client/technician-created WHD ticket or attempt to create a new WHD ticket, they only see ( 3 ) Status Types under "Status & Schedule." Those types...
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Approval Request (Email Template)
HiIs there a way to customise the standard approval request email? The current selection choices, as per the below image are not clear for the end user. I would like to change this to just two choices...
View ArticleWHD Mobile
Thought I would have a play with WHD Mobile for the iPhone however there doesn't seem to be a guide on how to set it up, can anyone enlighten me on what settings need to be changed to gain access...
View ArticleWHD iPhone App?
Having difficulty setting this up. I keep getting an error on the app that says " Server does not support iPhone notifications. (Error code 503). I've allowed feedback.push.apple.com:2196 and...
View ArticleViewing All Tickets For Your Company
Is it possible to grant a certain "Customer" permissions within WHD so that they have the ability to view all tickets for their respective company. For example, customer "John Bon Jovi" who works for...
View ArticleTicket Custom Field Dependencies
Is it possible to create multi-level ticket custom fields? For example, I want a user to select the request type "IT Services", and then be presented with a Single Choice Ticket Custom Field like...
View Articleuniversal device polling (UnDP) inqury_IPSEC
Hi, Is this UnDP can monitor link status of site-to-site IPSEC VPN between MS's checkpoint to remote sites VPN appliances? Please enlighten me on this, thank you in advance!
View ArticleIPSec VPN tunnel monitoring
Hi, I would like to ask assistance if possible to monitor link status of the site-to-site IPSec VPN tunneling between MS's Checkpoint FW and all remote sites VPN appliances
View ArticleIs it possible to use rich text in a tech note?
I apologize if this has been asked before as I suspect it has but I couldn't immediately find mention of it. I would really like to be able to use rich text when adding a new tech note on a ticket. For...
View ArticleEmails Auto-generated by Ticket Re-assign Settings
For some reason a particular person is receiving email notifications on tickets each time a ticket is re-assigned. There is no action rule that does this, but you can see in the ticket history where...
View ArticleAssistance Filtering Hyperlinks From Ticket Details
We have a need to filter/remove hyperlinks, from client's email signatures, from the ticket details. For example, if a signature contains links to images and/or videos, those images and/or videos get...
View ArticleIs there a way of automatically creating an asset contract expiry reminder...
Currently an email is sent from the helpdesk to a tech (me) when an asset contract is due to expire.I then manually forward it back to the helpdesk and use an action rule to create a Renewal ticket...
View ArticleScan barcode on Asset and Generate Ticket WHD 12.0
Our tech support group is asking whether it is possible to scan the barcode on a laptop/desktop and have this automatically generate a "PC dropped off for upgrade" ticket in WHD 12.X. We have all our...
View ArticleAutomatic Notifications
How can one configure WHD to automatically notify techs in the same tech group that they've taken on a particular ticket automatically? For example, lets say Tech A grabs a ticket, but without the...
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