Filtering content of the emails
Hi,I am allowing our clients to open tickets with their emails.The current email footer/banner must be filtered out for all emails, because it 's taking too much visual and data space Do you have any...
View ArticleCan I use Wildcards in ticket search/filter?
When searching with Updated By Client, is there a way to use a wildcard so it would allow me to say updated by any client prior to the last 10 business days?
View Articlemy WHD will not receive email
I keep getting a "No daemon activity detected" error. All my services seem to running. Anyone encounter this before?
View ArticleE-mail accounts in Solarwinds
I've just got WHD running here at my location this past week. I'm really just trying to iron out the e-mail setup so I can hopefully launch next week. Something I've realized is that it seems to...
View ArticleAnyone know the license requirements to connect to SCCM SQL server to import...
Trying to figure out if SQL server licensing will be violated when a non-SCCM application connects to its SQL server. Microsoft Volume Licensing Brief - Multiplexing – Client Access License (CAL)...
View ArticleHow do you delete/change the default administrator?
Our Lead Admin left our office recently and we need to replace her with another admin. However, when we go to delete the account, it says "Default Administrator cannot be deleted." We have removed...
View ArticleUpdating tickets via email
I apologize if I’m asking something that everyone else knows or is documented somewhere that I haven’t immediately found, but I am looking for a list of values that can be used in the subject of an...
View ArticleActions Rules -- > Tasks -- > Create a scheduled ticket (in calendar) for...
Hi, We are using the action rules and tasks more often and it helps a lot. What we can't figure out is how to do the following: We have tickets automatically created at the end of every month for...
View ArticleOther Higher Ed Folks Using WHD To Support All IT Needs?
Hello! I'm an IT Support Director from a relatively small private art institution. We've been using WHD for several years but have recently decided to rebuild our setup. Since we have a lot of...
View ArticleTicket Custom Field Dependencies
Is it possible to create multi-level ticket custom fields? For example, I want a user to select the request type "IT Services", and then be presented with a Single Choice Ticket Custom Field like...
View ArticleWHD, Windows and Self-Signed Certificates
How do you guys recommend getting the web help desk to use a self-signed certificate for SSL that needs to be exportable to windows machines? For instance: WHD Server Name: WHD-1 Domain DNS Alias:...
View ArticleHi! I'm use trial version Serv-U on my linux server.Now Serv-u running with
Hi! I'm use trial version Serv-U on my linux server.Now Serv-u running with %100 cpu then i can't connect serv-u with my browser,please help me
View ArticleRemoving the Location drop-down
Is there any way to remove the location drop-down from a "Help Request?"
View ArticleBulk action to send to secondary e-mails.
The recipients section of the bulk action will not let me select this secondary e-mail. Does anyone know how to do this? In education and would love to send a bulk action to notify parents(secondary...
View ArticleHelp! How can I make tech assignment a required field before it is resolved...
I am trying to make the tech assignment a required field before it is resolved or closed. I have noticed some techs closing tickets without assigning it themselves and this will skew monthly reports.
View ArticleCustom Field Info presentation to Clients with Firefox
I upgraded my WHD deployment from 12.0.1 to 12.1, this afternoon. Following the upgrade, I discovered that in Client view, the blue circles are now "click to activate" vice hovering over them. In...
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Approval Request (Email Template)
HiIs there a way to customise the standard approval request email? The current selection choices, as per the below image are not clear for the end user. I would like to change this to just two choices...
View ArticleViewing All Tickets For Your Company
Is it possible to grant a certain "Customer" permissions within WHD so that they have the ability to view all tickets for their respective company. For example, customer "John Bon Jovi" who works for...
View ArticleAnyone know the license requirements to connect to SCCM SQL server to import...
Trying to figure out if SQL server licensing will be violated when a non-SCCM application connects to its SQL server. Microsoft Volume Licensing Brief - Multiplexing – Client Access License (CAL)...
View ArticleIs it possible to display the WebHelpDesk dashboard in NPM?
We've got a large screen in our IT support room displaying a Map from our NPM installation. I used to display the Stats regarding tickets there as well. I don't want to us a tech licence purely to show...
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