I know about the possibility to reassign a ticket by mail subject.
Is it also possible with new tickets?
Best case: be able to use the initials of the tech's name, e.g. "assign:jd" for John Doe.
I know about the possibility to reassign a ticket by mail subject.
Is it also possible with new tickets?
Best case: be able to use the initials of the tech's name, e.g. "assign:jd" for John Doe.