WHD Installation Initialization from localhost only
Hello, I am looking for a way to bypass the WHD installation initialization from the localhost only. Question: How can I setup a Linux server without a GUI and complete the initialization on...
View ArticleUsing the REST API to find tickets for an asset.
Finding the asset.id with the serial number or asset number is easy enough, but now I'd like to do a query to find out what tickets might be open for a given asset.id. It seems like I should be able to...
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Ubuntu Package Link
I am looking for the Ubuntu package link for the latest version of WHD. I found an old one but not an updated one. Thanks
View ArticleLicensing - Parts or Assets
I am trying to get my head around managing licenses in WHD. I am not sure if it should be an asset or a part. I would think an asset since it is something assigned to a user or pc but a part in that...
View Articlecreate ticket by mail to WHD, assign tech by tag in subject
I know about the possibility to reassign a ticket by mail subject.Is it also possible with new tickets? Best case: be able to use the initials of the tech's name, e.g. "assign:jd" for John Doe.
View ArticleWhy are asset models linked to asset type?
Hi there, I'm trying to work this one out, without raising a support ticket, but it appears I am the only one suffering with the problems. We initially populated the asset database from an spreadsheet...
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"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleSOLARWINDS WHD WEB CONSOLE IS TOO SLOW ONLY AT THE TIME OF TICKET CREATION.
HI Every One, I am installed SolrWinds (WHD) Web Help Desk. application & data base is in different server. Date base : ms sql express 2008 Each server having 12 GB RAM & 3 processor. WEB...
View ArticleReporting on Status Time
How can I provide a report that shows time spent in each status? We have a status created that is "waiting on business user" and want to use this in discussions with our customers. Using a ticket...
View ArticleCan a Client be assigned to Run Reports on Web HelpDesk?
Can I assign a client to run reports? Or can only Techs do this? I can't find any switches for it and can't seem to find the answer in any documentation
View ArticleClient Side Location Sorting
Hi All, Got a strange problem with our WHD, I'm hoping a WHD guru can help we out. On the client screen, the location drop list is not sorted alphabetically (screen shot attached), I believe it is...
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Submit ticket as another user
When submitting a ticket as a client how can I get it to show submit as "myself" or "other user" like in the video on the web help desk site? Can't find the setting anywhere. If I am logged in as a...
View ArticleHelp Needed - Virtual Appliance will not start
I was told to stop and start the whd using SSH, in the virtual appliance but when I tried to start it it failed due to lack of space any one help
View ArticleIs there a way to limit surveys to a certain email domain?
We would like to send surveys to our users, but we also receive email from vendors that generate tickets. We would like to only have surveys go to our email domain and we can't find a way to limit...
View ArticleIs there a way to print ticket details and show custom field check boxes?
We have a custom field that has a multiple choice answer. It is meant to serve as a checklist of sorts. When printing the ticket details the checkboxes do not show up on the printout. On screen...
View ArticleHide Setup or disable edit of Tech Account by Tech?
Can you hide the Setup icon at the top or disable Techs from editing "My Account" in Tech Section under Setup?
View ArticleFormatting FAQ Text
Question 1: Does anyone know if it is possible to embed the [list][/list] functionality so that you could have a list that looked like1. step 12. step 2 a. A-step b. B-step3. step...
View ArticleRebooting Virtual Services
Needing to reboot the WHD but not sure how to, tried getting into the console but it will not go past the log in screen so need to restart services on the virtual machine. I have no idea any of the...
View ArticleIs it possible to create a Ticket Custom Field (Single Choice) to be a...
Is it possible to create a Ticket Custom Field (Single Choice) to be a particular choice by default? (eg. Single Choice for 1,2,3 and by default it needs to be 2.)
View ArticleWHD not processing tickets
I'm a issue recently with WHD that when clients send in help tickets WHD doesn't seem process the request correctly and no ticket is created. I've been able to create test tickets manually and sending...
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