I'm a issue recently with WHD that when clients send in help tickets WHD doesn't seem process the request correctly and no ticket is created.
I've been able to create test tickets manually and sending to our dedicated email account that is normally used but others clients don't do anything.
I checked the email account to see if they are getting stuck or something but I see the message come in and after a couple seconds it's thrown away like it should.
Anything I should be checking on with only some email accounts are working and the rest are not?