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Is there a way to normalize phone numbers?
Is there a way to normalize phone numbers or make them all appear in the same format such as (XXX) YYY-ZZZZ? Currently if we have a phone for the person in their AD profile it fills in but if not they...
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After Migration to embedded PGSql from Frontbase upon LDAP tech login for new...
I successfully migrated from Embedded FrontBase to PostgreSQL embedded. But for new Techs with LDAP enabled upon pressing login button we are getting error as follows.
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Unable to change location on some assets.
We have about 20,000 assets in our installation of Web Help Desk. About 4,000 of those were discovered by Lansweeper. The rest were imported into the WHD sql db by myself using vbscript. I tried to...
View ArticleReassigned ticket to different tech, WHD not emailing new tech about it... why?
How do I get WHD to email tech's when they've been assigned a ticket?
View ArticleDeactivating a Tech - is there any documentation on when you do this?
I've been searching for some documentation that tells me all about deactiving a tech, but haven't had any luck finding one. We have a tech that is no longer with us and I have made his account in...
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JVM Memory
Server 2008 R2 (vmware 5.1) We have 4 techs and our current whd.config file is set up like this. MINIMUM_MEMORY=128MAXIMUM_MEMORY=2048MAXIMUM_PERM_MEMORY=128 I changed the Max Mem from 526 because it...
View ArticleNightly backups are filling disk drive up, Is there an Auto Purge Option?
Hello, Running Web Help Desk 12.0.1 on Server 2012 (No R2). We have a nightly Web Help Desk Backup 7 days a week and it is filling the disk drive up. Is there an option to only keep the last 7 backups...
View ArticleRECOMMEND WHD ON SPREAD THE WORD FOR A $25 AMAZON GIFT CARD!
Let the community know how impressed you are with WHD and earn a $25 Amazon gift card! Simply post your review in Spread The Word with the questions answered below: What was life like before...
View ArticleRoute tickets via Location
Just wondering if there is documentation on how to route tickets via location. We already have location groups established, but the WHD Ticket Flow documentation states that tickets are auto-routed...
View ArticleImporting Active Directory Atributes
We are setting up our WHD and i was wondering exactly what attributes the LDAP connector pulls in. For example: If i populate AD with an address for each user can i get that data to populate the...
View ArticleIs it possible to create a hyperlink to link to default to a specific request...
I would like to create a link on our intranet page for a specific request type so that when the user clicks on it it defaults them to that specific request.
View ArticleI'd like to find out if there is a way to notify more than one person can be...
We have multiple people utilizing the Web Help Desk - and the managers are not typically there during all shifts. We would like for everyone in our department to be notified when a ticket is submitted...
View ArticleWeb Help Desk Feedback Sessions - Need Participants
I’m Julie Bailey with Sage Research & Design, a consulting firm working with SolarWinds to conduct user feedback sessions for various products. We are looking for current Web Help Desk customers to...
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Is it possible to create a Ticket Custom Field (Single Choice) to be a...
Is it possible to create a Ticket Custom Field (Single Choice) to be a particular choice by default? (eg. Single Choice for 1,2,3 and by default it needs to be 2.)
View ArticleReassigned ticket to different tech, WHD not emailing new tech about it... why?
How do I get WHD to email tech's when they've been assigned a ticket?
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After Migration to embedded PGSql from Frontbase upon LDAP tech login for new...
I successfully migrated from Embedded FrontBase to PostgreSQL embedded. But for new Techs with LDAP enabled upon pressing login button we are getting error as follows.
View ArticleNew Web Help Desk (WHD) Library & Support Page!
We've created a new Web Help Desk (WHD) - Updated May 20, 2014 support page. This serves as a one-stop shop for all your WHD documentation, how-to's, troubleshooting, and more. You can add the page...
View ArticleIs it possible to create a hyperlink to link to default to a specific request...
I would like to create a link on our intranet page for a specific request type so that when the user clicks on it it defaults them to that specific request.
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
View ArticleWHD End User\Technician Guide
Anyone have a Web Helpdesk End User and or Technician guide you are willing to share?
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