Just wondering if there is documentation on how to route tickets via location. We already have location groups established, but the WHD Ticket Flow documentation states that tickets are auto-routed first by Tech Groups. Problem with this is we have techs who are in multiple tech groups, techs who handle multiple locations ... etc. I just simply want to have tickets come in by location (which is a mandatory field for ticket submission) and get routed to the 1st Level tech assigned to that location.
Cheers