Hi All, I'm wondering if anyone knows of, or has, a report that will produce the contents of the Request (Problem) Type table in it's hierarchical format in Web Help Desk? We have 800+ Request Types (Problem Types) and it would be useful for our 80+ Technicians if we could produce a report that shows what the Request Types are in their hierarchical format (like this)
| Header 1 | Header 2 | Header 3 | Header 4 | Header 5 |
|---|---|---|---|---|
| Fault | ||||
| Hardware | ||||
| PC | ||||
| HP | ||||
| Pavillion | ||||
| Chromebook | ||||
| Dell | ||||
| Printer | ||||
| Software | ||||
| Exchange | ||||
| Axapta | ||||
| Service Request | ||||
| Stock Request |
But the Request Type (Problem Type) table looks like this
| Record Number | Parent ID | Description |
|---|---|---|
| 1 | Fault | |
| 2 | Service Request | |
| 3 | Stock Request | |
| 4 | 1 | Hardware |
| 5 | 1 | Software |
| 6 | 4 | PC |
| 7 | 4 | Printer |
| 8 | 5 | Exchange |
| 9 | 5 | Axapta |
| 10 | 6 | HP |
| 11 | 6 | Dell |
| 12 | 10 | Pavillion |
| 13 | 10 | Chromebook |
And producing a hierarchical report is proving somewhat problematic (we've tried Crystal Reports and Excel as that's were our local expertise is)
Any help would be appreciated.
Russ
