Asset Check Out through WHD: Auto-Create Client Checkout Agreement Form?
I am looking to migrate our current/homegrown checkout system into WHD, and all seems relatively feasible. The only thing I see missing in the software's feature set is the ability to produce a...
View ArticleEmoji data causing WHD email to ticket process to fail
Is there an email sanitization process to prevent unsupported data from causing issues in the email to ticket process in WHD and if so, are there plans to include emoji data to the sanitization...
View ArticleWeb Help Desk Request Type Hierarchy Report
Hi All, I'm wondering if anyone knows of, or has, a report that will produce the contents of the Request (Problem) Type table in it's hierarchical format in Web Help Desk? We have 800+ Request Types...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleAsset Check Out through WHD: Auto-Create Client Checkout Agreement Form?
I am looking to migrate our current/homegrown checkout system into WHD, and all seems relatively feasible. The only thing I see missing in the software's feature set is the ability to produce a...
View ArticleUpdating tickets via email
I apologize if I’m asking something that everyone else knows or is documented somewhere that I haven’t immediately found, but I am looking for a list of values that can be used in the subject of an...
View ArticleCan the Action Rule email notification field use a tickets client email address?
Trying to create a "warning for closure" status where an action rule would trigger an email be sent to the user warning of the their tickets impending closure if they don't respond....
View ArticleIPhone App suddenly going crazy
Just recently we have had our mobile app mass alerting us with every open ticket (with sound and message) every time a new ticket is open. It makes the program much less useful in this state, and I...
View ArticleIssue adding notes to tickets using the REST API
I was using web help desk 11 and leveraging the REST API pretty heavily for some automation I have. I recently updated to Web Help Desk 12 and the automation is failing completely. Using the same JSON,...
View ArticleExtra carriage returns in emailed Notes
We use Outlook (Office 365) as our email system and are using WHD 12.1.0 on OS X. The problem is that whenever a user or tech submits a Note via email, each carriage return is doubled in the Note...
View ArticleTicket Custom Template Assets
We are attempting to have our users tie assets to tickets and have techs utilize this. Currently, we cannot select what values/fields are available to put into the ticket. As tickets are the primary...
View Articleattachments
After upgrading to latest version of WHD when I attach a file to the ticket it all looks good but if I click on the link on the web portal or email it cant find the file?this was working before the...
View ArticleEncountered error while attempting to send email:...
When setting up WebHelpDesk to work with Office 365 you get the following error when setting up the smtp outgoing mail connector. Encountered error while attempting to send email:...
View ArticleNew Web Help Desk (WHD) Library & Support Page!
We've created a new Web Help Desk (WHD) - Updated July 15, 2014 support page. This serves as a one-stop shop for all your WHD documentation, how-to's, troubleshooting, and more. You can add the page...
View ArticleStyle sheet gallery?
In WHD 12.0, under Setup > Look & Feel, there is a button for 'Style Sheet Gallery'. I was hoping to find some style sheets, but got a '404 Not Found' instead. It points to...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleSetting up Dameware remote desktop in Webhelpdesk
Hello all, I'm trying to setup the Dameware Remote Desktop capability in Webhelpdesk listed in the Solarwinds KB SolarWinds Knowledge Base :: Integrating DameWare and Web Help Desk. I followed the...
View ArticleHelpdesk.woa, edit from default welcome screen
Hi Guys Deploying WHD for the first time and pretty much got there with the population of data etc. now its all about the look. So! As a Hardware kind of guy who know little to diddly of development,...
View ArticleAdd a Site Seal to Web Help Desk login page
I have a shiny new certificate from DigiCert and would like to be able to put a site seal on the login page so my clients will know that they are protected. People don't usually check the 'https' at...
View ArticleLocal admin login for WHD
Hi - I inherited a WHD server - which has been working fine, until yesterday. We upgraded both Active Directory domain controllers, and since then, WHD cannot authenticate to AD. Based on other...
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