Extra carriage returns in emailed Notes
We use Outlook (Office 365) as our email system and are using WHD 12.1.0 on OS X. The problem is that whenever a user or tech submits a Note via email, each carriage return is doubled in the Note...
View ArticleChanging SSL Methods
So, in light of the recent Heartbleed attacks, I've been encouraged into looking int getting all our internet-facing websites more secure. I've been running tools at Qualys SSL Labs - Projects / SSL...
View Articleattachments
After upgrading to latest version of WHD when I attach a file to the ticket it all looks good but if I click on the link on the web portal or email it cant find the file?this was working before the...
View ArticleHow do you determine the Custom Field ID to add it as a tag in an email...
Looking to customize our email template with some custom ticket fields, but I do not know how to determine the custom field ID.
View ArticleUsers accounts randomly inactivate
There are a few accounts in our WHD that seem to frequently inactivate. Their AD accounts are active, and I'm not getting alerts that their password is incorrect. One of the users I'm pretty sure isn't...
View ArticleWhy can I only see tickets assigned to me in the "Group Tickets" section?
Good morning Thwack community, I am the help desk manager for a 4 man IT support team. We have had Web Help Desk for almost a year now and haven't run into this issue before. After searching through...
View ArticleVMWare vapp ntpd config
I recently moved our help desk over from a windows machine to the standalone vapp, however when logging into the help desk console and viewing the "SolarWinds Mgmt" tab, the NTP status shows...
View ArticleOutlook Server returned a 401 status
I am having an issue which I did not have while testing. can anyone please help help An error last occurred at 7/24/14 11:01 am while attempting to retrieve e-mail from XXXXXXXXXXX The server...
View ArticleAdding Printers using WHD Discovery Engine (WMI)
Hi All, I am trying to set-up assets in our WebHelpDesk System. I am using the WHD Discovery Engine and workstations are discovered without any issue. But when it comes to Printers and ESX hosts, even...
View ArticleGood day!
Can I ask if its possible to have an email notification or pop-up to the user of WHD which regards to remind about the open, pending and close tickets?
View ArticleGetting the ticket custom fields to always show.
How do i get the custom fields in a ticket to always show? From what i can figure out the custom fields will only show when they are linked to a request type. But what happens when you don't want them...
View ArticleAdding custom menus, etc?
We've recently moved from Spiceworks to the SolarWinds HD, and I have a few questions about accomplishing things we used to do in SolarWinds. How do you remove "New Account" button on the login page?...
View ArticleWeb Help Desk, Help
Does anyone out there in the community know (or if it's even possible) how to disable clients from being able to communicate through email rather than using WHD, itself? We have way too much email...
View ArticleHow can I edit the "ticket view"
I would like to add a section to start a remote session with a customer from within the ticket view, can anyone direct me the html document for this resource? I have been going through the files and...
View ArticleBump Updated Tickets to Top of List
Hello, I was wondering if someone could help me. I would like to know if it is possible to bump tickets that have been updated, by the client, to the top of the list of tickets on the 'Group Tickets'...
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Using PowerShell to Create HTML that can be viewed in Orion
I wanted to just share a method that can be used to view certain ticket information as a resource, within the Orion Console. In the use case below, I am just retrieving all open tickets for a...
View ArticleDisable Support Contract Email
I am currently the Sys Admin responsible for Web Help Desk. We have multiple departments using the system. The manager of each department is given Admin permissions over Web Help Desk for ticket...
View ArticleE-mail clients on new ticket only
Currently we only have our Resolved ticket status set to auto-close and when it does that, it e-mails out to clients with a survey. We would now like an e-mail to go out when a ticket is opened as...
View ArticleAdding custom menus, etc?
We've recently moved from Spiceworks to the SolarWinds HD, and I have a few questions about accomplishing things we used to do in SolarWinds. How do you remove "New Account" button on the login page?...
View ArticleOrion and WHD database on same database server
Hi All, can i put WHD and Orion database on same database server? it that recommended ? regardsPrak
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