when looking at the ticket in the front end I see Values in the detail pain
where/ how is this value held, do I have to Navigate the problem types
I am using the below sql at the moment but does not always work correctly.
select tg.NAME as TechGroupName from from job_ticket jt
inner join status_type st on
jt.STATUS_TYPE_ID = st.STATUS_TYPE_ID
inner join whd.tech wt on
jt.ORIGINAL_TECH_ID = wt.client_id
inner join tech_group tg on
wt.Supervisor_ID = tg.MANAGER_ID