Is it possible to display the WebHelpDesk dashboard in NPM?
We've got a large screen in our IT support room displaying a Map from our NPM installation. I used to display the Stats regarding tickets there as well. I don't want to us a tech licence purely to show...
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Right click menu (spellcheck etc) lost
When I right-click in SolarWinds (using Chrome) such as in the Subject box, I get a strange menu. I'm looking to right-click to spellcheck (you can see the red underline). Shouldn't it bring up the...
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SQL -- relationship to the tech_group a JOB_Ticket belongs to
when looking at the ticket in the front end I see Values in the detail pain where/ how is this value held, do I have to Navigate the problem types I am using the below sql at the moment but does not...
View ArticleHow are you tieing in your service catalog
What options have you implemented to generate a quick an easy Service Catalog to assist your end users to understand the services you offer? How have you tied this into your WHD implementation...
View ArticleAsset Assigment to the enduser
Dear All, We have implemented Webhelpdesk tool to our customers in Turkey. We are receiving question about acknowledment by user for assign assest. Our question is ; how could end user confirm/approve...
View ArticleHow do I duplicate tickets?
I need to duplicate tickets, know how to merge i dont want to do that i want to create multiple of the same.
View ArticleClose ticket after last aproval step
Hi there,I'm looking for a way to close a specific ticket after the last aprover has aproved it.I'd like to design an order workflow where after a couple of steps the ticket gets mailed to the purchase...
View ArticleWHD - Default Priority
Over the past month or so I've found that for each location setup in WHD, the default priority has changed to the highest level possible with no human intervention. For example, Location A will have a...
View ArticleSSO Integration with SharePoint
I have been reading the various ways people are attempting at setting up SSO but I can't find any solid solutions to help me with our setup. We are essentially wanting to put a link in everybodys 'My...
View ArticleClient login is currently disabled
How do I re-enable this feature within Web Help Desk. I've looked everywhere within the database and site to no avail. Please help!
View ArticleWhat triggers a 1st response int WHD
I understand that the clock starts at the time the ticket is opened. I want to know what constitutes a 1st response. To me the logical trigger is sending the customer some type of reply. I wondering if...
View ArticleLDAP sync w/ Web Help Desk
I am getting users coming in as: James FitzPatrick [i] after importing assets. The only way I have seen to avoid this is manually click each user after searching LDAP. Is there a work around for this?...
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"We're sorry, your e-mail address was not recognized by the help desk, so...
After switching from OD/LDAP authentication to AD this summer, our end-users are now all getting this message when trying to update or respond to a ticket via email. We're sorry, your e-mail address...
View ArticleWork time reporting in WHD
I have a report that selects a custom field as the bar category (all I really want is the table though). The report tracks/tabulates weekly time spent across the values/projects for this custom field....
View ArticleHow are you tieing in your service catalog
What options have you implemented to generate a quick an easy Service Catalog to assist your end users to understand the services you offer? How have you tied this into your WHD implementation...
View ArticleTrouble importing multiple notes into a ticket
I'm having trouble importing multiple notes to a ticket. Does anyone have a sample import file that they could share. Any help is appreciated.
View ArticleWeb Help Desk - Advanced Search - First-Call Resolution
Web Help Desk - Advanced Search - First-Call Resolution We have been using Web Help Desk in our company for a couple of years. In the advanced search tab, there is a condition called "First-Call...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
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Approval Request (Email Template)
HiIs there a way to customise the standard approval request email? The current selection choices, as per the below image are not clear for the end user. I would like to change this to just two choices...
View ArticleWHD - Default Priority
Over the past month or so I've found that for each location setup in WHD, the default priority has changed to the highest level possible with no human intervention. For example, Location A will have a...
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