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LDAP sync w/ Web Help Desk

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I am getting users coming in as: James FitzPatrick [i] after importing assets. The only way I have seen to avoid this is manually click each user after searching LDAP. Is there a work around for this? If I uncheck "Sync With Existing WHD Clients Only" Will it pull all of my LDAP users through? There must be a better way to do this. Any ideas? Thanks!


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