Asset Check Out through WHD: Auto-Create Client Checkout Agreement Form?
I am looking to migrate our current/homegrown checkout system into WHD, and all seems relatively feasible. The only thing I see missing in the software's feature set is the ability to produce a...
View ArticleJava version not displaying properly
Hi everyone, I'm a new employee with our IT Department and I've been tasked with updating, managing and maintaining our WHD install. One of the first steps I've taken has been to update the test...
View ArticleWhat do you do when user has a problem with his mailbox?
In relation to Orion integration, there is plenty of information in SAM, NPM, NCM and other products, which might be useful and relevant for problem resolution. When dealing with exchange issues and...
View ArticleImport assets of NPM into Web Help Desk
Hello there, right now I'm trying to get my devices from my NPM into the asset list of the web help desk.I have an express installation version of NPM which means that I'm not using a...
View ArticleReport for Tickets per Day
Hello All, I'm looking for a report for how many tickets were submitted per day. Preferably, I envision a report that will show "X tickets on 9/2", "Y tickets on 9/1", etc. Maybe for a week or so....
View ArticleWeb Help Desk widgets in NPM
Is there a way to port the WHD widget into NPM so we can view ticket status in NPM?
View ArticleFinding which tickets have completed surveys, and which do not.
We have a change management process that we run through WHD. When a ticket/change is complete, the client is emailed a survey link that asks them to complete some post-implementation questions (in our...
View ArticleCan WHD have tickets created from Solarwinds NPM alarms without email...
We currently have a Solarwinds alarm email to ticketing system solution that works well but we are attempting to remove the unreliable corporate email in between without making our ticketing system an...
View ArticleIs there a way to access FrontBase db if the normal whd username/password...
Our instance of WHD is down hard, server rebooted itself and am being asked to reconnect to database. Prompted with drop down for Vendor (DB type - we used FrontBase embedded), host, username &...
View ArticleRemoving FAQs
What is the best way to manage FAQs that are no longer relevant? I don't see any way to delete FAQs.
View Article7 Months Since last WHD Update/Upgrade.
When we purchased WHD mid-late last year, we were assured that SolarWinds would release 2 major services per year with smaller updates in between for WHD. So far this year there has been NO...
View ArticleWHD - Default Priority
Over the past month or so I've found that for each location setup in WHD, the default priority has changed to the highest level possible with no human intervention. For example, Location A will have a...
View ArticleIssue adding notes to tickets using the REST API
I was using web help desk 11 and leveraging the REST API pretty heavily for some automation I have. I recently updated to Web Help Desk 12 and the automation is failing completely. Using the same JSON,...
View ArticleSSO Integration with SharePoint
I have been reading the various ways people are attempting at setting up SSO but I can't find any solid solutions to help me with our setup. We are essentially wanting to put a link in everybodys 'My...
View Articlehow do I edit "" or other 'wildcard' in the email templates
In email templates - how do I edit the <login_url>. Currently it points to my server name - which is not accessible 'outside the network'. I would like to have the link be an operational link...
View ArticleWork time reporting in WHD
I have a report that selects a custom field as the bar category (all I really want is the table though). The report tracks/tabulates weekly time spent across the values/projects for this custom field....
View Articlejava.lang.NullPointerException error when creating custom fields
When entering custom fields I often receive java.lang.NullPointerException errors especially if I choose to associate the field with request types. I can ignore the error and continue normally, but any...
View ArticleWHD Task function
I'm trying to set up a WHD ticket task sequence that will start the business process for creating staff accounts ( eg setting up access accounts, passes, application access, etc). WHD's Task feature...
View ArticleRECOMMEND WHD ON SPREAD THE WORD FOR A $25 AMAZON GIFT CARD!
Let the community know how impressed you are with WHD and earn a $25 Amazon gift card! Simply post your review in Spread The Word with the questions answered below: What was life like before...
View ArticleWeb Help Desk - Advanced Search - First-Call Resolution
Web Help Desk - Advanced Search - First-Call Resolution We have been using Web Help Desk in our company for a couple of years. In the advanced search tab, there is a condition called "First-Call...
View Article