License Deactivated on WHD Server Reboot
I've had this issue for about the past year and I haven't seen this issue fixed in any of the newer release notes, but almost every time I reboot my WHD server the license key gets zeroed out....
View ArticleApproval process - refused and edited tickets
When a ticket has been voted with a "NO" what can i do ?How can i delete this vote with an action role? A "NO" is forever? I've not found any method for re-approval a ticket when it has been...
View ArticleWorkflows not working
Is anyone else having issues with the Action Rules and Tasks not firing from tickets? We built out some workflows for onboarding, ticket processing and routing solutions in WHD and then they all...
View ArticleWHD Vulnerability - Java JMX
This is coming up during a vulnerability scan and pointing to the IP of our WHD Server. What can I do to fix this? The Java Management extensions (JMX) service on this host does not require any...
View ArticleAdding a new tech level help needed
Currently we have a Level one (Tech) and level two (network admin) setup for our web support help desk. We are adding a new support group/techs to manage our first call (PDS) on the help desk. We are...
View ArticleWeb Helpdesk Inventory and SAP
My boss wants to look into exporting our inventory from Web Helpdesk into SAP as a means for our financing department to also be manage assets. Has anyone tried anything similar to this?
View ArticleTicket Custom Fields
Using the popup menu type field, under options if I enter: phone, email The two fields will not show as two options under the popup menu, only as phone, email. What delimiter do I use to create...
View ArticleHow do I auto assign a ticket to include all techs in a group as assigned.
I'm looking at trying to auto assign a ticket to assign to all techs (3) in a group so all the techs can see the open ticket then whoever completes the ticket can close it out.
View ArticleNeed database schema for Web HelpDesk
Good morning. We are hooking out WHD server into our analytics tool and I need to find out where all the ticket information lives. It is not very clear when looking at the db structure where I can find...
View ArticleRemove forgot password on client login screen
How do you Remove the forgot password button on client login screen when using LDAP connections? I would just like to just use a custom message about where to reset there ldap password.
View ArticleWeb Help Desk Français
Hello, Sorry for my english, I hope that you will be able to undestand me. I'm trying to change the default language of Web Help Desk.I currently use the trial version with the virtual appliance...
View Articleinability to open documents attached to tickets
Good Morning All, Just a question, and hopefully someone can assist with an explanation: Any one have any ideas why we are having issues opening a .docx file. When a docx file is attached to a ticket...
View ArticleHow to remove "Evaluation is ending!" (at the homepage)
Hi there ! First of all, that is my first post :-DAnd moreover, sorry for my englisch, I'm from germany ;-) Now, here's my question, I hope you can help me:How can I remove the "yellow note line" at...
View ArticleWHD Technician Metrics
We don't assign tickets to individual technicians, however I'm looking to collect technician metrics. I can quite easily capture 'Tickets opened by technician', and 'Tickets updated by technician',...
View ArticleWHD Warning Message
We use a Windows domain for authenticating WHD users (clients and techs). Setup/ General/ Authentication/ Authentication Method is set to Web Help Desk.Setup/ Clients/ AD/LDAP Connections has OUs from...
View ArticleMove WHD SQl database to a different SQL server.
I have a new SQL 2012 cluster and would like to move the WHD database. Are there and documents on how to do this? Thanks
View ArticleNew ticket creation under tech account
When creating a new ticket under a tech/admin account, how do you have under ticket details, recipients; client, and tech checked automatically.
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How do I change the chart colours ( Reports)?
HI , All of a sudden my regular report on throughput by tech has turned yellow, How is the colour set in charts? I cant see a way to change it? Please help - its hurting my eyes.......O.O
View ArticleSorting Custom Fields
Doing some long overdue spring cleaning and am wondering if there is a way to sort any of these headings?Most interested in sorting the Label Field but don't think it's possible. What say you?...
View ArticleWatch Dog integration into Web Help Desk
I would like to see if there is an option in SolarWinds Web Help Desk to create tickets based on data from a Watch Dog 15. I was just curious if there was integration between the two.
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