The Web Help Desk service was launched, but failed to start.
Hi All, I am new to solarwinds tool and just finished installing Web Help Desk. However Web Help Desk in not starting and I am getting below error in log file: ERROR | wrapper | 2016/05/30 12:19:05 |...
View ArticleRoute tickets only after approval
I am trying to configure my WHD that no tickets gets assigned to a tech unless the ticket is approved. Has anyone have this configured or is this feature not available. I am using the latest version of...
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
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Getting Error Message Java.lang.RuntimeException in WHD 12.3
Dear All, Please see the below snap shot, when i am trying to open any past due tickets from widgets and facing this issue. Any can let us know how to fix this issue
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleWeb Help Desk and Internet Explorer
Recently our users of the Web Help Desk version 12.3.0 are no longer able to open the app through any versions of Internet Explorer. It opens fine with Firefox and Chrome. DNS settings are confirmed...
View ArticlePrevent submitter from voting
Hi, Pretty new to Web Help Desk so forgive me. We are currently running 12.3.0 if that becomes relevant. I'll give an example scenario below: CAB approvers = Person A, Person B, Person CMinimum...
View ArticleSMTP - Office 365 Outgoing Mail Issue
Hi, Facing some issue while configuring snmtp offce 365 please find the attachment and configuration, if some one have solution for this issue pls revert.. An error last occurred at 10/21/15 5:02 am...
View ArticleAuto Email client on ticket closure
Is there a setting that will automatically email a client once a ticket is closed? Right now tickets are closed and if the tech clicks on "Save" instead of "Save and Email", the client is not notified...
View ArticleError whd the WHDDaemonMode
No daemon activity detected. Check that at least one instance of the application has been configured as a dedicated or background daemon. For Tomcat deployments, this is done with the WHDDaemonMode...
View ArticleWHD Video in Notes
Our tech are trying to to embed videos as Notes for solutions to Web Help Desk Tickets. We have also tried creating Links in Notes to YouTube videos. Nothing is working. The links get sent as emails...
View ArticleWHD clients marked as inactive after manual AD sync
Hi all, We have been having an issue with Web Help Desk in which our clients are being marked as Inactive despite them having AD accounts which are enabled. Since we are a school, we update AD each...
View ArticleNot sure how to setup department custom fields
We recently received a request to add some more information to our departments. I started to look at using department custom fields. Thinking this would work the same as ticket custom fields, I was...
View ArticleAnyone experiencing their clients becoming automatically inactive?
This seems to be happening when WHD syncs with our AD/LDAP. SW says there is a bug on their end, causing our clients to turn inactive. While we can manually turn them back to active, this is...
View ArticleRename "Help Request" and add additional info to client landing page
Hello, Is there a custom label or a means to rename the "Help Request" form title on the client landing page. We use the system more for service requests so the title doesn't really work....
View ArticleBest way to create a manager view
Hi All, Looking for some advice. We have a senior manager who would like to have "View only" access to WebHelpDesk to see all open / pending tickets for the three Tech Groups that come under their...
View ArticleSolar winds "Asset Inventory"
Hi allI'm new to this community, just joined today. I really wanted to know who else is using the asset management part of the Web help desk? I would like to connect to people who are currently using...
View ArticleWhere to locate LDAP Server settings when you cant log into the Web GUI.
We are in the process of having a network refresh and total forgot to append the LDAP connection settings ahead of time.. So now we are faced with a WebHelp Desk that cant find the LDAP server to...
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