"New Ticket" from tech side no longer points pointer in "First Name" field
I could be crazy, maybe someone else can confirm this. I thought about submitting this to Solarwinds support, but figured maybe it'd be better served here as I can't be 100% certain of how it used to...
View ArticleAnyone experiencing their clients becoming automatically inactive?
This seems to be happening when WHD syncs with our AD/LDAP. SW says there is a bug on their end, causing our clients to turn inactive. While we can manually turn them back to active, this is...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
View ArticleSelf-Service password reset
Does solarwinds offer a self-service password reset tool? We have one with our current helpdesk but are switching to web helpdesk so I am in need of a replacment
View ArticleLocal Admin account De-activated?
Today, my free trial of the SolarWinds Web Help Desk expired - one day too short. I also got my License from my vendor, today. So, I went in to try and update the license on the web page and it's...
View ArticleClik here to view.
How to create a daily ticket report in WHD
We are moving to production use of WHD next week. One item I am looking for help with is how to create a report that can be scheduled on a daily basis. This report would list tickets open for the...
View ArticleAsset Connection to Lansweeper needs a Custom field to Custom field attribute...
Hi, I've just upgraded to version 12 of WHD and other than getting adjusted to the orange icons, everything is going well. I was very impressed to discover the Asset Discovery Connection to Lansweeper,...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleADFS Error when authenticating w/ WHD
So internally, ADFS and WHD play every nice with each other. Right now we have a self signed verification cert, this makes no difference as far as WHD is concerned, SAML 2.0 auth and SSO work....
View ArticleClik here to view.
Solar Winds "Asset Inventory" Parent and Child Relation
Can anyone please suggest the possible meaning and use of Relation field that appears while adding new assets? I couldn't understand this parent and child relation field.
View ArticleTrack IT Projects
Hello all. I see there have been a few posts about tracking IT Projects but I don't see a definitive answer to this request. Is there a way to track IT Projects?Here are the posts I am referring...
View ArticleAuto-Close Parent Ticket once all Child Tickets are closed
Is there a way to auto close a parent ticket when all of its child tickets are closed? It seems there should be a way to do it, but I could not find action rule criteria that would trigger this...
View ArticleWebhelpdesk dashboard data inaccurate
Has anyone had any issues with the accuracy of the data displayed in the Webhelpdesk dashboard? I have a couple of widgets returning different values to the underlying queries and I havent a clue why?...
View ArticleClik here to view.
Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleAnnouncing General Availability of Web Help Desk 12.3
It’s exciting to share with you, that we reached GA milestone for Web Help Desk (WHD) 12.3! Focus of this release was ability to link service requests into parent/child relationship and thus address...
View Articlehow to auto login a client (without their password)
we run helpdesk on separate server then our main website. both use the same ldap to login and we want to auto login them from our main website. I have reviewed the auth pages but have questions on how...
View ArticleSolar winds "Asset Inventory"
Hi allI'm new to this community, just joined today. I really wanted to know who else is using the asset management part of the Web help desk? I would like to connect to people who are currently using...
View ArticleAnyone experiencing their clients becoming automatically inactive?
This seems to be happening when WHD syncs with our AD/LDAP. SW says there is a bug on their end, causing our clients to turn inactive. While we can manually turn them back to active, this is...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View Article