Are you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleCanned responses for notes
Does the feature exist that allows a user to keep a set of canned responses to input into the ticket notes?
View ArticleWeb Helpdesk public domain
Hello, I currently use the WebHelpdesk (WHD) on my intranet. I do not have a public IP for my Domain. I am hesitant to spend the $$ on a public IP until I'm positive it will work. Is it as easy as...
View ArticleNeed some advice on group and location memberships
I am struggling with group and location memberships and hoping someone would have some advice. A little background...I work in a public k12 environment. We have 3 Educational Technologists and 7...
View ArticleLDAP Manager Field pulls in full DN
I have a custom client attribute called "manager" that pulls the "manager" field from our active directory during LDAP import. Unfortunately, it pulls in the full DN of the manager, not the friendly...
View ArticleSolar winds "Asset Inventory"
Hi allI'm new to this community, just joined today. I really wanted to know who else is using the asset management part of the Web help desk? I would like to connect to people who are currently using...
View Articlecustom views on whd database
We need to create some views and function on the whd database (that is postgres).Since all the whd original object will (of course) be left untouched, that is we just add 'custom' objects, can we...
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How do I move 2x Custom Fields to be on the same line?
Hi Guys, I need some help to display 2x Custom Fields next to each other instead of underneath each other. See screenshot below: Any assistance appreciated. Regards,Stephan
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How do I display the "Subject" field on the Search Tickets page
Hi Guys, I noticed that I can create various custom layouts to display various columns based on the grouping I choose. The only column I cannot seem to find is that of the "Subject Field". See...
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How to set a specific time for auto generated daily reports in WHD
Hi, We are currently creating tickets for DC access. Now we want to create report for how many tickets got approved from today 9 AM to next day 9 AM.Also we want want to schedule this report and send...
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How do I change the chart colours ( Reports)?
HI , All of a sudden my regular report on throughput by tech has turned yellow, How is the colour set in charts? I cant see a way to change it? Please help - its hurting my eyes.......O.O
View ArticleHow to allow multiple people to respond to a ticket via email
I am fairly new to web help desk and have a question. I want to be able to e-mail a ticket to a group list we have at our institution. For example, I want to be able to cc:...
View ArticleOld, unclosed tickets no longer visible?
Hello: I think it's to be understood but before anyone asks, I'm the administrator of our Web Help Desk. When I look at Group Tickets, I see 168 tickets. Today, I created three queries to break down...
View ArticleExport certain data from mySQL (WebHelpDesk) to display on web page
Hi Guys, I need some assistance. I would like to extract some basic information from WebHelpDesk database on mySQL. Information i need:Request TypeRequest DescriptionDue DateStatusCustom Field...
View Articlehow can I get the custom field ID?
Inside mail templates it's possible to use <custom_ID> tags where ID obviously is the ID (an integer) of the custom field, eg.: <custom_12>.Unfortunately, I couldn't find the place in...
View ArticleParent - Child Option for New Hire
I'm brand new to WHD and am looking to replace our current solution. One of the big needs is to build out our onboarding process in the ticket system. I've been testing out the ticket tasks and I'm a...
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Web Help Desk Integration with Active Directory
This is the topology of our configuration.There is network connectivity between all servers in the topology.The Web Help Desk is to be used by Clients in all the 3 locations.We are performing Active...
View ArticleQuick Ticket setup, assign to logged in tech
Playing with Quick Tickets and have a question. For a simple one such as a user lockout, I want the Assigned Tech to be automatically listed as the technician that is creating the ticket based on the...
View Articlehow reset Ticket Custom Field?
I've used a "ticket custom field" (a single choise type: "not yet; done") to trigger an action ruleThis field is an "Additional Activated Custom Field" for only one state, not visible by any Request...
View ArticleDo we need a new role in WHD? Example: "Reporting Manager"
From time to time I hear about need for a new role in WHD. Typically someone who could manage reports (create, modify, run or schedule), maybe read-only access to Clients and Tickers (search and view...
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