Local admin account?
I've got 5 licenses so far as we test and build out our system, and 4 techs are currently using it, all LDAP authenticated. I set up the LDAP under Setup -> Clients -> LDAP Connections, and then...
View ArticleRestricting Users to specific request types
Hi All, We have a web help desk system that we have just moved into production. we ustilize this system for a couple of differing areas and would like to know if there is a way that we can restrict the...
View ArticleI would like to hide some of our request types from techs that are not made...
There are several request types that we do not use anymore and they are made not visible to clients, how can we make them not visible to techs either? I don't want our techs selecting the incorrect...
View ArticleWeb Helpdesk public domain
Hello, I currently use the WebHelpdesk (WHD) on my intranet. I do not have a public IP for my Domain. I am hesitant to spend the $$ on a public IP until I'm positive it will work. Is it as easy as...
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Are you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
View ArticleCanned responses for notes
Does the feature exist that allows a user to keep a set of canned responses to input into the ticket notes?
View ArticleTech Status Such as (V) (I) and (S)
I forgot what (S) meant. Does anyone remember?ThanksBarry
View ArticleWebHelpDesk - Task
Hi! We'd like to create a task within the WebHelpDesk system that will poll asset status every week or so (depending on the schedule) and if the warranty on the asset is going to expire within a month,...
View ArticleUsing Web Help Desk, is it possible to add a document (instructions on how to...
Using Web Help Desk, is it possible to add a document (instructions on how to use Web Help Desk) to the login page? If that is not possible, can I add a UNC path to a network drive or a local drive on...
View ArticleSmall subset of clients seem to randomly become inactive.
I have about 4 or 5 users out of about 200 in my company that seem to get marked as inactive every day. We're syncing via LDAP, and from what I can tell, these users don't even seem to be attempting to...
View ArticleWARNING: Automated backups silently failing
I have an open case (since 8/17....) on an issue where the WHD 12.4.1 automated backup process is silently failing. It runs each day, but generates a useless zero-byte file. Furthermore, the backup...
View ArticleTickets
When users are submitting tickets they no longer appear on in my tickets in WHD or show up on the calendar. Can someone tell me how to fix this?
View ArticleCannot inactivate accounts
We're using AD sync with WHD. We've configured it to use username for client login attribute, and also to inactivate accounts that no longer exist. There are some accounts that have not been...
View ArticleLast Technician Login details
Does anyone know a way of gaining the last login date for a technician in WebHelpDesk? TIA Rick
View ArticleADFS Error when authenticating w/ WHD
So internally, ADFS and WHD play every nice with each other. Right now we have a self signed verification cert, this makes no difference as far as WHD is concerned, SAML 2.0 auth and SSO work....
View ArticleAdd EditedBy name to email subject
Is there a user manual for editing the CustomLabels.properties file? I want to tweak the information that appears in the subject line. A bunch of emails with Ticket 182 Active (Updated) --> (mixed...
View ArticleCanned responses for notes
Does the feature exist that allows a user to keep a set of canned responses to input into the ticket notes?
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleUsing Web Help Desk, is it possible to add a document (instructions on how to...
Using Web Help Desk, is it possible to add a document (instructions on how to use Web Help Desk) to the login page? If that is not possible, can I add a UNC path to a network drive or a local drive on...
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