I would like to hide some of our request types from techs that are not made...
There are several request types that we do not use anymore and they are made not visible to clients, how can we make them not visible to techs either? I don't want our techs selecting the incorrect...
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"Unable to Connect" errors when using Office365 as Email Server
We use Office365 for our email system here. Quite often, though with seemingly no pattern, I get emails from Web Help Desk telling me: Subject: Error Processing E-Mail Body:Unable to connect to the...
View ArticlePrevent Deletion of completed asset reservations
We are considering using asset reservations to manage our equipment checkout process. Based on my testing, it appears that the reservations are deleted immediately after the item has been checked in...
View ArticleIs Web Help Desk REST API Supported in WHD 12.4
I am having the hardest time even finding documentation for WHD REST API for 12.4.x.I have also never received much feedback when submitting questions/ help requests from Solar Winds. Is the REST API...
View ArticleHow to remove "Evaluation is ending!" (at the homepage)
Hi there ! First of all, that is my first post :-DAnd moreover, sorry for my englisch, I'm from germany ;-) Now, here's my question, I hope you can help me:How can I remove the "yellow note line" at...
View ArticleDid WHD 12.4.2.36 introduce different browser requirements?
I am testing WHD release 12.4.2.36 and can not get the FAQ editor to work using our standard browser (IE 11.545.10586); Win10 or Win7. The "Loading" box just appears and keeps spinning. I tried...
View ArticleWHD Dashboard
HelloAm I right in thinking that I should be able to share or publish my WHD dashboard?I'm sure I read it somewhere but can't find any documentation on it anywhere, including searching the Solarwinds...
View ArticleTech Status Such as (V) (I) and (S)
I forgot what (S) meant. Does anyone remember?ThanksBarry
View ArticleTickets
When users are submitting tickets they no longer appear on in my tickets in WHD or show up on the calendar. Can someone tell me how to fix this?
View Articlehow to get rid of the inline cid links
When you send a ticket or a note using email, and you paste a picture inline, the resulting note has '[cid:image001.png@01D2140B.14EC4530]' in the body where the picture was. Users, of course, click...
View ArticleERROR UPLOADING ATTACHMENT WITH API
I'm trying to use the API to upload a ticket attachment. Using the workaround doc found in another discussion about a different error trying to do the same. Using postman. I've been able to...
View ArticleOdd error with Action Rules
I'm seeing an odd error in the logs recently. Web Help Desk is complaining about: Encountered error while testing Action Rule "Some action rule name" against Ticket...
View ArticleDocumentation for ticket commands in e-mail subject line?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around...
View Articlehow to get rid of the inline cid links
When you send a ticket or a note using email, and you paste a picture inline, the resulting note has '[cid:image001.png@01D2140B.14EC4530]' in the body where the picture was. Users, of course, click...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleHow to remove "Evaluation is ending!" (at the homepage)
Hi there ! First of all, that is my first post :-DAnd moreover, sorry for my englisch, I'm from germany ;-) Now, here's my question, I hope you can help me:How can I remove the "yellow note line" at...
View ArticleSeparate Subject line and Request Details for a report
Hello, I am trying to run a TSV and import it into excel. When the users put and tabs or anything, it seems to break the TSV import quite a lot. I've fiddled around with it all day trying different...
View ArticleSetting Up WHD in K-12
I am with an IT department in a district with 7 school sites. We just purchased WHD for our department, and I will be setting it up. Before I start, I have some questions about organizing companies...
View ArticleHow to allign the login page centre
We are running whd 12.4.2 - Build #12.4.2.36How can we centre the login box or even the rest of the help desk. I'm assuming with css but there sno option to edit any css in the look and feel section....
View ArticleInform group of users with open ticketes
Dear all, Because of some unexpected circumstances we are faced with a huge backlog of service tickets. We will work our way through, but the key in a situation like this is to communicate with the...
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