How to restrict Tech's from editing ticket request types.
We have created more than 20 request types in WHD. There are request type with different tech groups, different teams assigned to it and different approval process as well.So recently we have started...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleAdd Tech Notes via PowerShell (Invoke-RestMethod)
Hi All,I’m doing some testing with PowerShell’s Invoke-RestMethod & WHD rest api around creating tech notes for pre-existing tickets & am having no luck. When I run the bellow script, I receive...
View ArticleHow do you link tickets?
I have seen several other posts with this same question but still have not found the answer so I am asking the question again? If there is a post with the answer please feel free to point me to it,...
View ArticleProblem opening attachments
When I click some attachments in WHD I get a new webpage with the following:PK !:ÐìØÀ à [Content_Types].xml ¢ ( ´–MÓ0 †ïHü‡ÈWÔ¸Ë !Ôt | a% ‰«kOZ ÛcÙÓÝí¿gò)„²›B›K¤dfÞ÷ñØòdsûä]ñ)[ •¸)×¢€...
View ArticleLog or Report
In Solarwinds Web Helpdesk 12.4.2.36 is there a way to run a report or view a log that shows what clients have logged into the client portal?
View ArticleGet List of Customers from API
Hi there all, Is there a way to get a list of the Customers through the API in the same way as you can get from the Search Asset web page?I am trying to list all the assets for a specific Customer, I...
View ArticleHow to use a barcode scanner with this product? Anyone?
Hi All, I am really trying to find out just how to use a barcode scanner with this product to do a few things. Easily add assests into the data base.Use the barcode scanner to check in and check out...
View ArticleSelf-Service password reset
Does solarwinds offer a self-service password reset tool? We have one with our current helpdesk but are switching to web helpdesk so I am in need of a replacment
View ArticleHow to reseed the starting ticket number
My initial idea was to insert a ticket manually with the number just below what i want my seed to be. The reasoning behind this was to have the old ticketing system run in tandem with the new...
View ArticleReset Nº of Ticket counter in WHD
Hello, members! I used the function "Import tickets" to import tickets from a CSV file. For testing, I had to incorporate to a ticket the number 1,000,000. This was all OK, but then the following...
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SolarWinds WHD Virtual Appliance Console Login Screen
For those who have used the SolarWinds WHD Virtual Appliance and you have recently updated the CentOS Linux Operating System with `yum update`, then you must be missing that blue console screen:To fix...
View ArticleIs it possible to unmerge tickets
Good Morning, I have a tech that has inadvertantly merged two tickets, and has realised that these tickets weren't meant to be mergered together, is there a way I can seperate these tickets back to...
View ArticleWHD SSL - firefox complains about ephemeral_dh_key
Hello, I used porticle and generated a keypair, imported our domain root cert and also submitted a cert request through our internal domain CA. I got the certificate back fine and it works great in...
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Solar Winds "Asset Inventory" Parent and Child Relation
Can anyone please suggest the possible meaning and use of Relation field that appears while adding new assets? I couldn't understand this parent and child relation field.
View ArticleWMI Asset Discovery Problems
We have been using Web Help Desk for quite some time now, currently running 12.4.2. We have recently started ramping up our usage of the asset piece. Due to us not having SCCM or Lansweeper, we are...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWHD End User\Technician Guide
Anyone have a Web Helpdesk End User and or Technician guide you are willing to share?
View ArticleADFS Error when authenticating w/ WHD
So internally, ADFS and WHD play every nice with each other. Right now we have a self signed verification cert, this makes no difference as far as WHD is concerned, SAML 2.0 auth and SSO work....
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Approval Request (Email Template)
HiIs there a way to customise the standard approval request email? The current selection choices, as per the below image are not clear for the end user. I would like to change this to just two choices...
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