Web Help Desk Custom Ticket Number Field
Hello everyone, Ticket number is not a field in the 'Row Category' nor the 'Column Category' sections when creating reports in WHD. How can I get this field under these categories? Thanks in advance
View ArticleGet List of Customers from API
Hi there all, Is there a way to get a list of the Customers through the API in the same way as you can get from the Search Asset web page?I am trying to list all the assets for a specific Customer, I...
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SCCM Asset Number Attribute Mapping
Hi All, Is it possible to add an extra SCCM attribute as a selectable option in the Asset No. mapping field? All of our computer assets have the asset number entered into the description field in...
View ArticleWHD Vulnerability - Java JMX
This is coming up during a vulnerability scan and pointing to the IP of our WHD Server. What can I do to fix this? The Java Management extensions (JMX) service on this host does not require any...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleRelease 12.5.0.1257 - Getting failure messages when updating ticket via e-mail
Started testing upgrade with our configuration. We have a 1-license test server that I use to run WHD through its paces before touching the production version. I am getting a failure message when...
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Just upgraded to 12.5.0.1257 and seems all accounts have be deactivated
just upgraded this morning to 12.5.0.1257 and trying to login and get a message saying my account has been deactivated. i sis not deactivate any account(especially mine) and can not login in anyone...
View ArticleOutlook Server returned a 401 status
I am having an issue which I did not have while testing. can anyone please help help An error last occurred at 7/24/14 11:01 am while attempting to retrieve e-mail from XXXXXXXXXXX The server...
View ArticleWHD End User\Technician Guide
Anyone have a Web Helpdesk End User and or Technician guide you are willing to share?
View ArticleDISPLAY NUMBER OF OPEN TICKETS IN NPM
Did anybody integrated some WHD information in their NPM Dashboard? I would like to have a small section of the dashboard showing the number of open/pending tickets...
View ArticleWebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key
Hi Guys, Just want to share a sort of workaround on fixing the issues with the error from recent browsers showing the errors about Secure Connection Failed and shows an error code of...
View ArticleThe server 'outlook.fda.gov' returned a 401 status, indicating the provided...
Over the past few months I have received the below error. The answers that Thwack users have given is to remove the domain from the "Domain\User Name". The problem is that I never entered the domain....
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"Run Task" Action missing from Action Rules
I am new to WHD; running 12.4.2. I am trying to create a simple new hire task. I create an action rule following this guide: Create an action rule to run a task - SolarWinds Worldwide, LLC. Help and...
View ArticleDeleting assets in bulk
3 questions: 1. If we remove a Discovery Connection will it delete/remove the assets? 2. How can I delete assets in bulk? Not just the 100 per-page at a time? 3. If I delete an asset and re-create the...
View ArticleAdd Tech Notes via PowerShell (Invoke-RestMethod)
Hi All,I’m doing some testing with PowerShell’s Invoke-RestMethod & WHD rest api around creating tech notes for pre-existing tickets & am having no luck. When I run the bellow script, I receive...
View ArticleJava Heap Size
Hello - I had a user submit a ticket we almost overlooked. The user had an attachment on the submitted e-mail that was around 160mb, and the HD system reported the error to our HD staff in the...
View ArticleLimit Reservation Time for Clients
Is it possible to limit the amount of time a asset can be reserved? I.e. An asset can only be reserved for "x" amount of days/hours... I'm new to WHD and cannot find the answer to this question in...
View Article'Too many incorrect password attempts. Account has been deactivated.' How can...
Using single user free version of Webhelpdesk using Frontbase. Had CAPS lock on when entering password for the admin (only) user login. Tried three times and am now getting the message 'Too many...
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What does the [S] after the Tech Name mean?
When I bring up a tech list, some of the techs have this after their name. What does this mean?
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
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