installing phpmyadmin
I suspect that my mysql database needs a bit of maintenance, and I'd like to install phpmyadmin. This requires that I place the files inside the WHD web server document root folder, but I have no idea...
View ArticleRunning a report to show Warranty Exp dates on Assets
Hi All, I have been filling in the Assets side of Web Help Desk and need to run reports that show the warranty expiry dates, can someone let me know how I can do this Thanks in advance Dave
View ArticleAuto Assign by Location - Ticket Type
Our school staff submit tickets by email. When I assign a Ticket Type to the Ticket, I would like the ticket to get auto assigned to a technician. That was working for us until this year. We added a...
View ArticleWhat permissions to import parts?
I have 'Manage Parts' select in Tech Permissions, but the 'Import Parts' option is still not available. There are other import options (FAQ, Location, etc.), but I see nothing specific to 'Parts' What...
View ArticleCannot inactivate accounts
We're using AD sync with WHD. We've configured it to use username for client login attribute, and also to inactivate accounts that no longer exist. There are some accounts that have not been...
View ArticleCopying Reports
Anyone have any luck finding a way to duplicate or copy a report and then edit it rather than starting from scratch each time?
View ArticleWHD License information
Hi everyone I want to ask that like other Solarwinds software, has WHD also the License categories? if there are some categories than kindly explain that.I find that in WHD, Solarwinds talking about...
View ArticleChange WHD languege from English to Arabic
Hi every one Recently i came across to know that we can change WHD language from English to Arabic and others. i want to change it in Arabic . I downloaded a trial version of WHDSo kindly tell me...
View ArticleHow To Customize GUI (Language) WHD
hi, i want to change GUI language with Arabic can any body help me to create CustomLabels_ar.properties file. i read following knowledge base but still not succeed. SolarWinds Knowledge Base :: How To...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleSMTP - Office 365 Outgoing Mail Issue
Hi, Facing some issue while configuring snmtp offce 365 please find the attachment and configuration, if some one have solution for this issue pls revert.. An error last occurred at 10/21/15 5:02 am...
View ArticleUse Case for Locations and Companies?
I am setting up WHD for the first time and I am really struggling with the concept of Locations and Companies, the relationship between the two and the intended use case. It created a location for all...
View Articleinstalling phpmyadmin
I suspect that my mysql database needs a bit of maintenance, and I'd like to install phpmyadmin. This requires that I place the files inside the WHD web server document root folder, but I have no idea...
View ArticleAuto Assign by Location - Ticket Type
Our school staff submit tickets by email. When I assign a Ticket Type to the Ticket, I would like the ticket to get auto assigned to a technician. That was working for us until this year. We added a...
View ArticleWHD SSL - firefox complains about ephemeral_dh_key
Hello, I used porticle and generated a keypair, imported our domain root cert and also submitted a cert request through our internal domain CA. I got the certificate back fine and it works great in...
View ArticleMemory Leak - Version 12.1.0
Hey all, Just wondering if anyone is having Memory Leak issues with their WHD? From searching the forums it seems this was an issue in version 11 but was fixed with a version 11 incremental update,...
View ArticleHelp Making a Request Type private
Would like to know if there is a way to make a request type private. We have a request type setup at Employee Termination and would like to see if there is a way to make this info private to everyone...
View ArticleSCCM and WHD integration
Hi, We are using SCCM to discover our computer assets, but when they are imported, the Asset Type for all devices is 'Hardware'. Looking through SCCM, there is no field that captures whether the model...
View ArticleSelf-Service password reset
Does solarwinds offer a self-service password reset tool? We have one with our current helpdesk but are switching to web helpdesk so I am in need of a replacment
View ArticleChange WHD languege from English to Arabic
Hi every one Recently i came across to know that we can change WHD language from English to Arabic and others. i want to change it in Arabic . I downloaded a trial version of WHDSo kindly tell me...
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