Report on tickets users touched?
Is it possible to create a report showing the tickets, or the number of tickets, that a Tech has updated? We're just about to move over to WHD (this Tuesday is cut-over), and we have some techs that...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleTechnician Billing Rates
Hello again! We've started playing around with the billing and invoices in Helpdesk and I've gotten stumped on this part. When we view an invoice as a PDF, it shows all the labor time with the...
View ArticlePrevent Deletion of completed asset reservations
We are considering using asset reservations to manage our equipment checkout process. Based on my testing, it appears that the reservations are deleted immediately after the item has been checked in...
View ArticleWHD has lost connection to the database
Over the weekend something happened to our Web Help Desk application. It wont connect from the client machines and from the server when the application is launched it brings up a page to select the WHD...
View ArticleGenerate Purchase Orders
Hello all. Is it possible or has anyone found a way to use SolarWinds Help Desk to actually generate a PO? I know we can add the PO to SW but what we'd like to do is eliminate the separate process of...
View ArticleHow to reset admin account
I just started working with a company who had an IT consultant setup WHD for the company. He didn't document anything in the setup.My question is:Is there a way to reset the administrator for the WHD...
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WebHelpDesk Change Process - What does status Deferred mean?
I am in the process of rolling out WHD in my organization and I setup a change process that has 2 members and requires 2 votes to pass. When I look at the voting history on these tickets I am often...
View ArticleTechnical function of setting a note on a ticket as the solution
I am new to WHD and I am curious if setting a note on a ticket as the Solution has any technical function other than to flag it as green for easier searching?
View ArticleQuick way to link multiple incidents to a problem?
Is there a quick way to link multiple Incident tickets to a Problem ticket? If I were to have 100 Incident tickets and I wanted to quickly link them all to the same Problem ticket without having to go...
View ArticleEmail clients on Incident tickets via the linked Problem ticket
In the process of rolling out WHD I found that if you add a note to a Problem ticket it also adds that note to the linked Incident tickets which is great. The problem that I ran into is that clients...
View ArticleBarcode Scanners and WHD?
I've seen some old THWACK articles discussing the subject, but I was looking to find something new. Has anyone used barcode scanners and then imported their assets into WHD? If so what did you use?...
View ArticleAPI Qualifier's Not working
Hi, I cannot get the API qualifiers to work. I keep getting "The remote server returned an error: (401) Unauthorized." Here is my code: Dim webClient As New System.Net.WebClient...
View ArticleBarcode Scanners and WHD?
I've seen some old THWACK articles discussing the subject, but I was looking to find something new. Has anyone used barcode scanners and then imported their assets into WHD? If so what did you use?...
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Tech notes field vanishes
We're seeing an intermittent bug where when you click the green + to add a new tech note in the tech interface, the whole tech notes section is removed from the screen leaving just the header: We're...
View ArticleCan you change secondary phone # to say Mobile #
I would like to change the secondary phone number to say mobile phone # or remove it if possible.
View ArticleCUSTOM TICKET STATUS ASSIGNED TO TECH GROUP
We have different tech groups that have different ticket types, statuses, etc. Is there a way to have a custom ticket status only available to certain tech groups?
View ArticleMissing assets
Has anyone else seen an issue where assets in WHD will just disappear completely, but remain in the created PO? For example, if I search for a PO I created under the 'Purchase Order' part of Assets, I...
View Articlehow to generate recurring tickets in WHD?
We are running WHD version 12.5. I would like to know how to set up so that jobs that happen on a regular time frame have a ticket automatically entered into WHD? I looked through the documentation...
View ArticleRecent upgrade broke WHD Notifier extension
We upgraded from v.12.1 to v.12.5 recently. This appears to have broken the WHD Notifier Chrome extension. We get the following error:WHD Notifier"403 error while fetching tech badge count. Check your...
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