Top ten clients who log tickets
I am trying to run a reports to show the top ten clients who log the most tickets over a 3 month period How to I set this report up or run a search?
View ArticleInternal Help Desk Survey - Net-Promoter Score
Is anyone working with internal help desk survey scores? I'm interested in trying to determine our Net-Promoter score which zeros in on those that promote your service but am struggling on how to word...
View ArticleCreating Child Tickets
Hi, When viewing a ticket I'll often want to create child tickets to assign tasks to others, the only way to do this at the moment is to exit the current ticket, click new ticket, put in the details...
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JVM Memory not showing all of the memory I allocated?
I just recently followed the document located HERE to increase my JVM memory to 8GB. I specifically set the following: MAXIMUM_MEMORY=8192which should be 8GB as it looks like the settings were in...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWeb Help Desk API, cURL PHP example? (PUT Data)
Question:Does anyone have an example of a PHP cURL PUT method for Web Help Desk? ! Trying to accomplish:I am trying to link a chromebook(asset) with a student(client) using the PUT method.I would also...
View ArticleCustomized Email Subject Line and Reply-Notes
So, using the info from this old forum post:Help Desk Software Forums by Web Help Desk - Customize E-mail Subject LineI was able to create CustomLabels.properties and change the subject lines to...
View ArticleSubject line customization
My approvers are tired of receiving 100 emails a day with essentially the same subject line: Ticket XX approvedTicket XX pendingTicket XX waitingTicket XX . . . We have descriptive custom fields in our...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleWARNING: Automated backups silently failing
I have an open case (since 8/17....) on an issue where the WHD 12.4.1 automated backup process is silently failing. It runs each day, but generates a useless zero-byte file. Furthermore, the backup...
View ArticleVM Appliance vs Server install of WHD
I have my WHD installed on a Windows 2008 r2 Server and its OK. I see there is an appliance for VMware and wanted to know if i can easily switch over to it, and if there is a benefit or if the windows...
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Child Ticket Inheritance of Client Info?
In the effort to have automated cascading requests, we have attempted to create a situation where one ticket creates linked child tickets. This works to a point... IssueIt seems that the the parent...
View ArticleWHD Asset Management and Inventory Scanners
Our department is fairly new to Web Help Desk (WHD) as well as Inventory Management. We've had great success manually entering most of our information resources into the asset database. However, what...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleIn Web Help Desk, how can I override tech assignment based on location for a...
I have WHD set up to assign tickets to techs based on location. This works well until I have a specific request type that needs to be assigned to a specific tech. I have tried many things none of which...
View ArticleVM Appliance vs Server install of WHD
I have my WHD installed on a Windows 2008 r2 Server and its OK. I see there is an appliance for VMware and wanted to know if i can easily switch over to it, and if there is a benefit or if the windows...
View ArticleCreating Child Tickets
Hi, When viewing a ticket I'll often want to create child tickets to assign tasks to others, the only way to do this at the moment is to exit the current ticket, click new ticket, put in the details...
View ArticleClik here to view.
How to allow exceptions to accounts to create tickets via email?
I have WHD setup so that new tickets can only be created via the Web Interface as can be seen below: I do have some cases where I would like some of my systems to be able to generate alerts into the...
View ArticleSingle signon options
We're currently running webhelpdesk 11.2.1 in a limited trial and would like to see about having single signon enabled for our users to access the application. Our users authenticate using Active...
View ArticleDisplaying Company Locations
I am working through our setup of Web Help Desk and have created two (2) companies with locations assigned to each company. When we are creating a new ticket, all of the locations in the system are...
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