"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleHow is everyone else doing multi-team tickets like New employees?
We have several internal processes that require multiple teams to take action on a single request/incident. With the inability for client information to be automatically copied to child tickets thru...
View ArticleProblem with Surveys sending out to Inactive users
We recently ran into an issue where our WHD was slowing down randomly while working within the tickets side of things. After working with support for a few weeks on the issue, it appears that our...
View ArticleWHD - Audit Deleted Assets
If an asset is deleted from WHD is there any trace of it that is viewable from the database? Is it possible to view recently deleted assets? I am using a SQL database and WHD 12.5. Thank you for...
View ArticleWebHelpDesk Reported to have a Weak Ephemeral Diffie-Hellman Public Key
Hi Guys, Just want to share a sort of workaround on fixing the issues with the error from recent browsers showing the errors about Secure Connection Failed and shows an error code of...
View ArticleSecure Connection Failed
Updated Firefox this morning and after could no longer connect to Web Help Desk. Error: An error occurred during a connection to XXXXX. SSL received a weak ephemeral Diffie-Hellman key in Server Key...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleLast Technician Login details
Does anyone know a way of gaining the last login date for a technician in WebHelpDesk? TIA Rick
View ArticleWHD MySQL Database Migration
Hey everyone, Running into a problem trying to migrate our database from one server to another with the same version of MySQL installed on both. When I do a SQL dump of the database I get no errors,...
View ArticleWeb Help Desk API, cURL PHP example? (PUT Data)
Question:Does anyone have an example of a PHP cURL PUT method for Web Help Desk? ! Trying to accomplish:I am trying to link a chromebook(asset) with a student(client) using the PUT method.I would also...
View ArticleWeb Help Desk and Office 365 mail
Is anyone using Web Help Desk with Office 365 mail? We have found since migrating to this that our Help Desk has issues checking its mail intermittently, nearly every day.
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticlePreventing duplicate tickets from cc replies
This isn't a huge issue as it doesn't happen that much and we can merge but I'm wondering.... Let's say a customer "John" sends in an email to our help desk to create a ticket (123) and he copies his...
View ArticleJust upgraded to 12.5.0.1257 and seems all accounts have be deactivated
just upgraded this morning to 12.5.0.1257 and trying to login and get a message saying my account has been deactivated. i sis not deactivate any account(especially mine) and can not login in anyone...
View ArticleLocal Admin account De-activated?
Today, my free trial of the SolarWinds Web Help Desk expired - one day too short. I also got my License from my vendor, today. So, I went in to try and update the license on the web page and it's...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleEscalation/Assignment bug?
We found that if a Tech does not have permission to re-assign tickets to other techs they can work around this and do it anyway. Tech click escalate but does not save ticket. Instead chooses a Tech...
View ArticleHard drive filling up
after auto discovering in multiple locations in Solarwinds orion why would my hard drive filled up?
View ArticleSCCM and WHD integration
Hi, We are using SCCM to discover our computer assets, but when they are imported, the Asset Type for all devices is 'Hardware'. Looking through SCCM, there is no field that captures whether the model...
View ArticlePrevent Tech From Closing A Specific Request Type
Is there a way to prevent all tickets under a certain request type of Tech group from being closed? Meaning they would need to assign under the correct criteria before being able to close it.
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