"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleWHD pdf export print # instead of UTF-8 characters
HIin assets or reports Tab when I want to export pdf, arabic or persian characters were not printed properly and were replaced with #I changed the UI font to tahoma but the problem do not resolved.
View ArticleWeb Help Desk and Office 365 mail
Is anyone using Web Help Desk with Office 365 mail? We have found since migrating to this that our Help Desk has issues checking its mail intermittently, nearly every day.
View ArticleClik here to view.
"Unable to Connect" errors when using Office365 as Email Server
We use Office365 for our email system here. Quite often, though with seemingly no pattern, I get emails from Web Help Desk telling me: Subject: Error Processing E-Mail Body:Unable to connect to the...
View Articlereset ticket, notes, clients, locations etc etc
After a lot of tests we are (almost) ready to start to use our WHD systemDuring this months we have created a lot of tickets, notes, clients, locations etc etcThere is a way to delete all this garbage...
View ArticleTicket 15023 is currently being edited by .....
We are new to using the WHD and of the things that is driving us crazy is the fact that tickets are always in edit mode. If I view a ticket which doesn't relate to my role just to look at it, many...
View ArticleWeb Help Desk Office 365 Email Configuration problem
Does anyone have the definitive settings for incoming and outgoing mail accounts for the Web Help Desk email to be able to use Office 365. I've tried lots of settings but can't get past this error:550...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleIs it possible to clone a FIPS encrypted WHD to another server for testing?
I have been unable to upgrade or clone a currently running production WHD instance encrypted using FIPS to another server for testing before attempting to upgrade production. Is there any documentation...
View ArticleHard drive filling up
after auto discovering in multiple locations in Solarwinds orion why would my hard drive filled up?
View ArticleChanging default port for orion, WHD, etc.
I have a small site, using SolarWinds Orion and Web Help Desk on the same server (yes, I know it's probably not ideal, but...) These two were installed with the following ports:80 Default...
View Article12.1 MySQL database update issue
We've attempted upgrading to 12.1 from 12.0.1 numerous times and are encountering and error being thrown up once the logging into the interface and attempting the required database update, which always...
View Articlethe remote system is currently at the logon desktop your credentials do not...
Hi, while trying to connect to a user pc for the 1st time I got this message "The remote system is currently at the logon desktop your credentials do not allow for access at the current desktop state":...
View ArticleDescription contents in Child Tickets
Wondering why the decision was made to NOT include the Description contents in a Child Ticket. When we create a workflow and child tickets are created, it seems that about 99.9% of the time, having...
View ArticleEscalation/Assignment bug?
We found that if a Tech does not have permission to re-assign tickets to other techs they can work around this and do it anyway. Tech click escalate but does not save ticket. Instead chooses a Tech...
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View ArticlePrevent Tech From Closing A Specific Request Type
Is there a way to prevent all tickets under a certain request type of Tech group from being closed? Meaning they would need to assign under the correct criteria before being able to close it.
View ArticleConfigure Single Sign On
Hi all, New to the THWACK community and looking for some helpful info on how to configure my Helpdesk for SSO. Read the how-to guide that Solarwinds provides but looking for this to be expanded a...
View Article