Local Admin and LDAP
Yesterday we changed our AD structure and that seemed to break the LDAP connection. I was hoping I just needed to wait for it to scan and update, but as of this morning I still cannot log in. I also...
View ArticleMy Tickets
A technician is having the following issue:-Click into My TIckets and then Show Filter. Choose a Request Type and it shows the tickets for the request type. Now resolve and close the tickets for that...
View ArticleHow Can the Youtube video previews be turned off?
Just looking for a way to turn of the feature where if a teacher request certain youtube videos to be unblocked it shows the actual video from the link they put in the ticket. I want to turn that...
View ArticleLogged of WHD
I have a technician who is constantly being logged off WHD it usually happens after he has been on for 10mins and has been active with in that time. It is when he is trying to update a ticket and he...
View ArticleAbsolute Manage (LANrev) Asset Discovery
We use Absolute Manage to manage our mobile devices/tablets. When I create a discovery connection for Absolute Manage in WHD, it doesn't find any assets. Is this discovery connection type just for...
View ArticleWeb JetAdmin discovery connection
Has anyone had any luck creating an Asset Discovery Connection with Web JetAdmin V10.3? We already have WJA running and would just like to see if anyone has already had any success in creating a link...
View ArticleIncoming email
ncomIs there a way I can accept emails for tickets already in the system without creating new tickets for new items? I see that there is a "When ID in Subject Is Not Recognized" item that says either...
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Restricting Users to specific request types
Hi All, We have a web help desk system that we have just moved into production. we ustilize this system for a couple of differing areas and would like to know if there is a way that we can restrict the...
View ArticleUse REST API to search tickets by client username
We'd like to display a list of tickets in our portal to logged in users. It seems the easiest way to do this would be the using the REST api and finding tickets by client username. I've tried...
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Using PowerShell to Create HTML that can be viewed in Orion
I wanted to just share a method that can be used to view certain ticket information as a resource, within the Orion Console. In the use case below, I am just retrieving all open tickets for a...
View ArticleHow to bulk modify Clients with Import data ?
Hi, We have added a new Custom field to the Client and wish to fill this with a csv file import.We have fill our file and import it, however nothing has been added to the new custom field. Can we use...
View ArticleNever used DameWare? We are offering 2,000 Thwack points to WHD users...
The SolarWinds UX (User Experience) team is looking for people who have never used DameWare before, but are interested in getting a sneak peek at some design ideas for a new DameWare feature. If you...
View ArticleLDAP Client Search Issues?
We are trying to get Web Help Desk installed and configured for the first time. We are having a possible issue with the LDAP search for clients. Due to the way we have our LDAP layed out we are having...
View ArticleCustomize Web Helpdesk Menu
Is it possible (for a non web developer) to add a item to the menu bar item web helpdesk?
View ArticleHolidays and WHD v12.0.1
We've set up status's to either stop the time clock or allow it to continue to run. But how does WHD handle holidays? We want the time clock to run on requests "during set business hours", which it...
View ArticleAdvanced Alert Manager & Web Helpdesk
Could someone clarify for me please whether Advanced Alert Manager is available in Web Helpdesk. Currently using version 11.2.1. Tried looking in numerous places but all none give me a definitive...
View ArticleIs it possible to limit access to ticket or asset status choices?
Is it possible to reserve a ticket status and/or an asset status for use by one person or a group?
View ArticleLocal admin account?
I've got 5 licenses so far as we test and build out our system, and 4 techs are currently using it, all LDAP authenticated. I set up the LDAP under Setup -> Clients -> LDAP Connections, and then...
View ArticleHow to include request detail from original ticket when sub-tickets are created?
Trying to configure a way for the HR department to open one ticket for new hires and then sub tickets are created for PC provisioning, phone provisioning, AD account creation, etc. We can get the...
View ArticleReports
Why do I get three different charts with different colors when I run a report by department? Is there just a maximum on the number of rows in the bar chart and it is just overflowing them? Then why...
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