Reporting on Individual Clients
I am trying to produce a report from the help desk system that highlights the tickets submitted per user/client but I cannot select Client as the category for the report?? I want to produce a report...
View ArticleClik here to view.
WHD - Anyway to modify reports headers to fit columns?
Been trying to find a way to modify the report headers in WHD when I use the Opend Tickets this Month report. The request type does not fit the box area. Would like to rotate the request type labels
View ArticleWeb Help Desk: Free version?
I've been using WebHelpDesk for a while, and the 1-tech version has always suited my needs very well.Am I correct in understanding that as of v. 12, the free single-technician version of WebHelpDesk no...
View ArticleEmail supervisor on all new tickets
Is there a way to set the WHD system to automatically email me every time a tech I supervise creates a new ticket? I have set myself as the supervisor for all my techs.
View ArticleWhat is with this Thwack forum...Can't stand it!
Please SolarWinds move to a normal web forum. This Thwack community is a horrible layout. I can't find any help easily. Its very hard to find anything or search for it. I want to get help from the...
View ArticleClik here to view.
Customise a New Ticket
I've been using Web Helpdesk for about 18months. I've upgrade it from 10.1.1 to 11.2.1 without any issues. Now I'd like to add a customised new field into a new ticket e.g. Applications...but I'm...
View ArticleTech Permissions
I don't see all my techs under tech permissions. I have a 25 seat license and I only see 12 under Setup>Techs>Tech Permissions>assigned techs(tab). What gives?
View ArticleWeb JetAdmin discovery connection
Has anyone had any luck creating an Asset Discovery Connection with Web JetAdmin V10.3? We already have WJA running and would just like to see if anyone has already had any success in creating a link...
View ArticleAny idea how to make a report listing all open tickets with tech name and...
I would like to create a report that acrually has useful information on it of what tickets are open and what the ticket has to do with.
View ArticleClik here to view.
Parts and Locations
I currently no longer have a need to store a part or two at a couple locations. I have zeroed out the inventory for that location but I keep getting Inventory notices. Is there a way I can just...
View ArticleNew Web Help Desk (WHD) Library & Support Page!
We've created a new Web Help Desk (WHD) - Updated 11/15 support page. This serves as a one-stop shop for all your WHD documentation, how-to's, troubleshooting, and more. You can add the page to your...
View ArticleEmail Issue - Multiple Accounts
Hi there.. We have two accounts setup (incoming email) in WHD. The one account is setup with noc@ and the other is setup with peering@ When I update the details of the NOC account with the login,...
View ArticleTech Permissions
I don't see all my techs under tech permissions. I have a 25 seat license and I only see 12 under Setup>Techs>Tech Permissions>assigned techs(tab). What gives?
View ArticleWeb JetAdmin discovery connection
Has anyone had any luck creating an Asset Discovery Connection with Web JetAdmin V10.3? We already have WJA running and would just like to see if anyone has already had any success in creating a link...
View ArticleReports
Why do I get three different charts with different colors when I run a report by department? Is there just a maximum on the number of rows in the bar chart and it is just overflowing them? Then why...
View ArticleUnable to integrate WHD and NPM
Hi there... We had a previous lab environment running testing WHD and NPM integration and it worked just fine. Now I'm trying to conned that lab WHD out to our production NPM to run some further tests...
View ArticleTicket Status that follows a workflow
Does anyone know if it is possible to have the ticket status only be able to be changed to another selected status? I want the ticket status to follow a workflow and not be able to go outside of that...
View ArticleLink Orion Alert to Asset
Good Morning- Is it possible to automatically link the Orion alert to the asset that has generated the alert? I knows it noted In the ticket under the "orion service" fields but we would like it to...
View ArticleClik here to view.
Check-out or check-in of reservation no longer possible
We're using Web Help Desk 11.0.7 We have a couple of devices for which users can make reservations.This worked fine until last week. We have a device with a reservation what was check-in on...
View ArticleTech Permissions
I don't see all my techs under tech permissions. I have a 25 seat license and I only see 12 under Setup>Techs>Tech Permissions>assigned techs(tab). What gives?
View Article