Can a task be associated with another ticket automatically?
Here's our scenario: A Help Desk technician images a machine, then it needs to go to two application engineers to QC the configuration, then it goes back to the help desk to finish the setup. I...
View ArticleCan I alter the CSS for the Calendar?
I'd really like to set div.calendarContainer to be 98% or 99% instead of 85%. Is this possible, and if so, whats the quickest way to accomplish it? Thanks!
View ArticleRecommend WHD on LinkedIn for 300 points!
Let your colleagues know how impressed you are with WHD on LinkedInand earn 300 pointsyou can use in the thwack store. Simply go to this link, recommend Web Help Desk, and then message DanielleH or...
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WHD - Anyway to modify reports headers to fit columns?
Been trying to find a way to modify the report headers in WHD when I use the Opend Tickets this Month report. The request type does not fit the box area. Would like to rotate the request type labels
View ArticleEmail Issue - Multiple Accounts
Hi there.. We have two accounts setup (incoming email) in WHD. The one account is setup with noc@ and the other is setup with peering@ When I update the details of the NOC account with the login,...
View ArticleUpdating tickets via email
I apologize if I’m asking something that everyone else knows or is documented somewhere that I haven’t immediately found, but I am looking for a list of values that can be used in the subject of an...
View ArticleWeb Helpdesk-Request Types
I'm setting up our installation and I'm wondering if it's possible to make child request types optional. We have a Break/Fix request, then Desktop below that. We also want to have hardware or software...
View ArticleDashboard Content for version 11.0.3
Is there a way to take the Dashboard widgets created in webhelpdesk and make them global or universal for all techs? So that everyone can see the same widget?
View ArticleWHD v.12 and mobile app
Is it safe to assume the mobile app does not work under v.12? I couldn't find any documentation, but it no longer works after upgrading...
View ArticleUnable to integrate WHD and NPM
Hi there... We had a previous lab environment running testing WHD and NPM integration and it worked just fine. Now I'm trying to conned that lab WHD out to our production NPM to run some further tests...
View ArticleHolidays and WHD v12.0.1
We've set up status's to either stop the time clock or allow it to continue to run. But how does WHD handle holidays? We want the time clock to run on requests "during set business hours", which it...
View ArticleWeb Help Desk widgets in NPM
Is there a way to port the WHD widget into NPM so we can view ticket status in NPM?
View ArticleIPhone App suddenly going crazy
Just recently we have had our mobile app mass alerting us with every open ticket (with sound and message) every time a new ticket is open. It makes the program much less useful in this state, and I...
View ArticleNew Web Help Desk (WHD) Library & Support Page!
We've created a new Web Help Desk (WHD) - Updated 11/15 support page. This serves as a one-stop shop for all your WHD documentation, how-to's, troubleshooting, and more. You can add the page to your...
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Self-Service password reset
Does solarwinds offer a self-service password reset tool? We have one with our current helpdesk but are switching to web helpdesk so I am in need of a replacment
View ArticleUpdate on Lansweeper 5
We just started using Web Help Desk and are looking to get Lansweeper 5 connected. Does the new update (11.2.1) fix the Lansweeper 5 issue? If not, is there any ETA? I have a work around now but...
View Articletraining staff on Web Help Desk
Our company has just purchased Web Help Desk and I have been tasked with delivering the training to our analyst and support staff.I have had a look around the forums and blogs for a any guides,...
View ArticleSetting up Dameware remote desktop in Webhelpdesk
Hello all, I'm trying to setup the Dameware Remote Desktop capability in Webhelpdesk listed in the Solarwinds KB SolarWinds Knowledge Base :: Integrating DameWare and Web Help Desk. I followed the...
View ArticleVirtual appliance questions
I am running WHD virtual appliance in VmWare ESXi 5.1 with my team since one week.Next week I want to start involve some enduser in using it.I have a couple of questions on the virtual appliance:vmware...
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