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Approval Request (Email Template)
HiIs there a way to customise the standard approval request email? The current selection choices, as per the below image are not clear for the end user. I would like to change this to just two choices...
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
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12.5.1
So I noticed that WHD popped up as new in Customer Portal today. On the initial page it shows as 12.5.0- However the download link shows 12.5.1. The Release Notes link goes to release notes for 12.5.1...
View ArticleHow to depend what clients are able to see or not
Hi all, Im busy with building the WHD for our department. I'm looking for a solution for the next problem. I know how to depend what kind of tickets client are able to make themself. But we are also...
View ArticleWHD: Change asset information displayed in approval process email
When an approval request email is sent for a user with an assigned asset, the email includes asset information. By default, the asset number, model, and serial number are displayed below the request...
View ArticleCan't report on custom field?
Has anyone come up with a way that they can generate report data based off of a custom field?
View ArticleConnecting two buildings together. Network theory
Hello Everyone,I have a college assignment I'm doing where I need to design a network and connect it to another building across the river where more computers exist. I'm making this diagram in Cisco...
View ArticleExternal (Real ISP Static) IP and Internal (Private local) IP setup
Hello Everyone, At work, the network is currently set up as follows: Router 1: ISP provided us with a static IP and it is set up on that router. Router 2: a different line providing internet access...
View Articlerepeated comment
Hi guys, first time starting a discussion. hopefully i can get some guidance. we had a client start a ticket and then added a comment with attachments. we have set Scheduled E-Mail Delivery Threshold...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleAlerting a client via action rule
I'm trying to find a way to send email instructions separate from the ticket notes when certain criteria are met. request type = xstatus type = ycustom field criteria = z I don't see any place in...
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Insert a graphic into help request page
Hey everyone, Our team are wondering if it is possible to insert a graphic onto the client view of the help request page (e.g a map of the site) as per the image below:
View ArticleAPI integration with WHD
Hi All,We've been working through integrating the Solar Winds Web Helpdesk with our in-house Job management/Accounting software and I thought I'd share some results.We are using the powershell...
View ArticleHow To Customize GUI (Language) WHD
hi, i want to change GUI language with Arabic can any body help me to create CustomLabels_ar.properties file. i read following knowledge base but still not succeed. SolarWinds Knowledge Base :: How To...
View ArticleTrying to create a dashboard in power BI using data from WHD tables
does anyone know if there are any other tables other than the tables in WHD? what about the ability to create a dashboard in Solarwinds Web Help Desk? There are so many reports, and I was looking to...
View ArticleSAML 2.0 Authentication with Azure SSO?
Hello all, Has anyone been able to successfully set up SAML 2.0 Authentication in WHD with Azure AD SSO? I know Azure AD is SAML 2.0 compliant but the information requested by WHD and Microsoft Azure...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleExternal (Real ISP Static) IP and Internal (Private local) IP setup
Hello Everyone, At work, the network is currently set up as follows: Router 1: ISP provided us with a static IP and it is set up on that router. Router 2: a different line providing internet access...
View ArticleWHD Asset discovery not finding all PC's
We are running WHD 12.5.1 and using Asset Discovery (WMI) - all the IP address ranges have been set up and most of the PC's are automatically found.But there are some PC's that WHD just doesn't find.We...
View ArticleHow Can the Youtube video previews be turned off?
Just looking for a way to turn of the feature where if a teacher request certain youtube videos to be unblocked it shows the actual video from the link they put in the ticket. I want to turn that...
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