Changing "Remember Me" text color on login screen
Hi there, have been playing around with the Look & Feel, updating the logo and changing to our companies color scheme. All is well except the "Remember Me" button. I enabled this button under...
View Articleresetting web helpdesk master admin password
Hi We had admin account however the password is no longer working and we need to login to this to manager the other tech licenses. Support has currently expired and we are wondering if there is any...
View ArticleAnyone Using WMI for Asset Discovery
Has anyone used the built in WHD (WMI) Asset Discovery tool. I started using it this morning and when I ran it it only found 105 items on the network... There should be several hundred items. Does any...
View ArticleHow to depend what clients are able to see or not
Hi all, Im busy with building the WHD for our department. I'm looking for a solution for the next problem. I know how to depend what kind of tickets client are able to make themself. But we are also...
View ArticleApproval process question
Is it possible to setup the WHD so that: 1. Ticket is created per "Action Rule" - done2. Action Rule yields to "Run Task" of a "Task" - done3. A task setup a Task Element which creates a Ticket...
View ArticleClient Reminders
Hi all. I have a status type set to send client reminders. I also have the priority type set to send reminders at 24 hour intervals. It does not seem to be working. Does anyone know when client...
View ArticleClik here to view.
Request Types template?
Can anyone share a good template for Request Types? An example from solarwinds video (see below) is too complex for my work.
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleChanging "Remember Me" text color on login screen
Hi there, have been playing around with the Look & Feel, updating the logo and changing to our companies color scheme. All is well except the "Remember Me" button. I enabled this button under...
View ArticleClik here to view.
Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleLogin Message Change
When I change the login message in the settings is there a way to send out an email to all users telling them a change has been made? I place notifications of known issues on the login page so I wanted...
View ArticlePossible to not allow techs to assign to 1 specific tech?
A little explanation of our setup to start:We have tech groups with various levels, but the first level is the help desk because we want all requests routed through the help desk first then sent to...
View ArticleRequests from a client
Goodmorning, I've had had a meeting with some clients and they have some request which i'm not sure if possible in Solarwinds- Changing custom fields, depending on earlier answers. When a client...
View ArticleRESOLVED having issues after upgrading to 12.5.1
We have the Resolved status type set so that those tickets automatically close after two days and set to not allow clients replies to Resolved emails to reopen tickets. However, since the upgrade to...
View ArticleClik here to view.
Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
View ArticleConnecting two buildings together. Network theory
Hello Everyone,I have a college assignment I'm doing where I need to design a network and connect it to another building across the river where more computers exist. I'm making this diagram in Cisco...
View ArticleChange Management process not defined
Hi All, We have been working on WHD for a while now and have implemented Change Process, however unable to differentiate between a Service Request or change as Change Requests are not categorized...
View ArticleRequest Types - change default values?
I am wondering if there is a way to change the default selections in the Request Types so that I don't have to change every one when I'm creating new Request Types. For example, by default when I...
View ArticleSAML 2.0 Authentication with Azure SSO?
Hello all, Has anyone been able to successfully set up SAML 2.0 Authentication in WHD with Azure AD SSO? I know Azure AD is SAML 2.0 compliant but the information requested by WHD and Microsoft Azure...
View ArticleImporting an SSL Certificate into Web Help Desk
I have been following the Web Help Desk Document "Importing an SSL Certificate" Web Help Desk Documentation Library | Installation | Importing an SSL Certificate and have been running into a problem....
View Article