Give feedback on WHD get 3,000 points
Hello WHD users, I am working with the Web Help Desk team to better understand how you are using WHD, what you like about it, and what you think could be improved. For those that participate (an hour...
View ArticleTicket Sections Disappearing Randomly ???
We have had many instances where sections of the ticket disappear when a Technician attempts to assign a Technician or enter a note. These issues do not happen with every ticket, they are very random....
View ArticleRequired field on Resolved
Is it possible to either edit the code or add a rule to make Custom Fields required only when you go to Resolve the ticket? If you make them required, Help Desk users have to have it already filled out...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View ArticleAuto-assign to opening tech
We currently use tech groups on all of our request types, but there a handful of techs that have mentioned it would be nice if they could have the ticket auto-assign to them as they are opening the...
View ArticleAdding email content to tickets - what's your method?
As a former Autotask user, one of my favorite things about it was the Outlook plug-in that converted an email to a note or time entry on an existing ticket. Is there such a thing for WHD? At this...
View ArticleManager Emails
Hello,I just started as Service Desk Manager and would like to receive an email upon each new ticket for all groups. I was able to create one but it was only sending the fact that there is a new...
View ArticleAuto-assign to opening tech
We currently use tech groups on all of our request types, but there a handful of techs that have mentioned it would be nice if they could have the ticket auto-assign to them as they are opening the...
View ArticleAre you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View ArticleNeed advice upgrading WHD from 32-bit to 64-bit
Hello WHD Community, I've got WHD version 12.5.0 - Build #12.5.0.1269-HotFix1 running on 32-bit Windows Server 2008 Enterprise SP2. To upgrade WHD to 12.5.2, I'm going to first need to upgrade/migrate...
View ArticleOffice 365
When using Office365 as the Incoming Mail Account, it causes intermittent connection issues whereby the helpdesk shows a timeout message from the server: "A previous attempt to connect to...
View ArticleIs it possible to assign multiple clients to the same ticket?
Hello - We are trying to find a way to allow a project manager to view the progress on tickets that are being worked on for projects that they own, without the need to set the PM up as a tech and need...
View Articledoes web help desk work with webhook?
can we integrate NPM with WHD using a webhook?besides creating a ticket via email or webconsole, can tickets be created from webhook from alerting tools such as NPM?
View ArticleAuto-assign to opening tech
We currently use tech groups on all of our request types, but there a handful of techs that have mentioned it would be nice if they could have the ticket auto-assign to them as they are opening the...
View ArticleWeb Help Desk® 12.5.1 Hotfix 1
Hi Twack Community. I'm confused about 12.5.1 Hotfix 1. The release notes state the correction will prevent Techs from signing on via LDAP authentication. I ran the first script in the Hotfix and it...
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Download & Install new Apple Push Notifications Certificate!
One of the WHD features is the ability to push notifications to your mobile phone using the Apple Push Notifications Service. This service requires a certificate which expires today. If you want to...
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Are you using other Asset Management / Inventory solutions with WHD?
WHD allows you to track assets and apart having native WMI discovery also integrates with various asset management solutions and provides generic integration. What other products you are using besides...
View Articlehow to auto login a client (without their password)
we run helpdesk on separate server then our main website. both use the same ldap to login and we want to auto login them from our main website. I have reviewed the auth pages but have questions on how...
View ArticleGoogle Chrome.....
Recently updated Google Chrome to :- 34.0.1847.131. Now my Dashboard graphs don't show on HelpDesk. Any known problems with this browser?!
View ArticleHow can I get my HelpDesk to run/update faster?
I have the Web HelpDesk running on a sever with 4 processors 16gb of memory and 100gb of HDD space. Every time I update a ticket or delete a ticket it takes a long time (10-20 sec) for the function to...
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