Work on Mobile App?
Can someone from Solarwinds confirm whether there is work on an update to the Mobile App for Web Help Desk? Hoping that there will be an update to the iPhone app, and a new iPad app, with more computer...
View ArticleWeb Help Desk SQL database tables
We want to report off the Web Help Desk SQL database. Is there a published guide for the tables?
View ArticleHow To Customize GUI (Language) WHD
hi, i want to change GUI language with Arabic can any body help me to create CustomLabels_ar.properties file. i read following knowledge base but still not succeed. SolarWinds Knowledge Base :: How To...
View ArticleWHD REST API - Searching Assets with custom fields
Does anyone have an example of what an Asset custom field qualifier for the WHD REST API would look like ?
View ArticleWHD asset import from Patch Manager
Hi! My org are current users of Patch Manager, WHD, and DameWare. We're at the point where we're trying to implement asset tracking in WHD, utilizing a asset discovery connection from PM....
View ArticleWHD Asset Management and Inventory Scanners
Our department is fairly new to Web Help Desk (WHD) as well as Inventory Management. We've had great success manually entering most of our information resources into the asset database. However, what...
View ArticleWebHelp Desk Java issues
We have upgraded to the latest 12.5. Since doing this incoming email is no longer working. A quick check of the settings makes it appear to be OK, but thgen pressing OK at the bottom then makes the...
View ArticleWeb Help Desk - Dynamic pages
How many dynamic pages are in the Web Help Desk application?
View ArticleApproval Emails stopped sending mid-process
We're finally ready to start using approval processes, so I've been creating some tests to demo it for key people. Part way through the process WHD stopped sending approval emails. Steps 1, 2 and 3...
View Article"Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1...
We get the following error trying to send emails to clients on a particular domain: Invalid address: com.sun.mail.smtp.SMTPAddressFailedException: 550 5.7.1 Unable to relay We've configured our...
View Articlehow to add additional languages
hi everybodyi am trying to add additional language for client web interface like "request type" / "subject" and etc..i know that i should make a copy of the "Labels.properties" file and rename it to...
View ArticleWHD outgoing email settings
Hi every one,I want to ask about WHD outgoing email address settings, we implement WHD in our company and I am new to WHD, I have to set email accounts for WHD. I have configured successfully incomming...
View ArticleRequests from a client
Goodmorning, I've had had a meeting with some clients and they have some request which i'm not sure if possible in Solarwinds- Changing custom fields, depending on earlier answers. When a client...
View ArticleHow to deal with denial in a multi-step approval process that uses CAB
We're faced with a unique situation where we're required to implement following approval process. HelpDesk User Raises a Request and Provides All Necessary Information >>>> as First Step...
View ArticleWHD logout automatically
Hi everyone, From some time I am facing a problem in my WHD web portal that it automatically logout while I am using it, for example I login to WHD web portal go to settings and I want to change some...
View ArticleRequired field on Resolved
Is it possible to either edit the code or add a rule to make Custom Fields required only when you go to Resolve the ticket? If you make them required, Help Desk users have to have it already filled out...
View ArticleWHD REST API - Searching Assets with custom fields
Does anyone have an example of what an Asset custom field qualifier for the WHD REST API would look like ?
View ArticleProblem vs Incident
Wondering how others deal with this. According to ITIL, an "incident" is 'An unplanned interruption to an IT Service or reduction in the quality of an IT service.'A "problem" is 'the cause of one or...
View ArticleSMS or Slack instead of Email
I believe all our techs have filtered email from WHD so they never see them. Is there a way for WHD to send an SMS on Alert Changes? I see in Tickets > Priority Types & Alerts I can set an...
View ArticleDefault Ticket Type
Currently it seems that "Service Request" is the default Ticket Type, and there doesn't appear to be a way of setting a Ticket Type by Request Type (or any other way). Nor does there seem to be a way...
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